Care Team Representative

Care Team Representative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence. Our Southfield office is located at 300 Galleria Officentre Southfield, MI 48034.

Entry-level, Care Team Representative

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career? A stable and consistent work environment in an office and / or virtual setting. A training program to learn how to help employees and customers from some of the world's most reputable brands. An assigned mentor and manager who will guide you on your career journey. Career development and promotional growth opportunities through increasing responsibilities. A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Primary Purpose Of The Role :

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call / one person response, and directing calls to appropriate escalation path as needed.

Are You An Ideal Candidate?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Essential Responsibilities May Include :

• Provide excellent customer service to external customers and internal support to an assigned team.
• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
• Provide detailed notes on phone calls, and track and code documentation according to standard processes.
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
• Resolve issues with one call / one-person responses.
• Investigate customer feedback.
• Track trends
• Assist with developing corrective / preventative actions.
• Perform administrative tasks.

Qualifications :

Taking Care Of You :

Entry-level colleagues are offered a world class training program with a comprehensive curriculum. An assigned mentor and manager that will support and guide you on your career journey. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

Application Process :

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly. Work environment requirements for entry-level opportunities include Physical : Computer keyboarding Auditory / visual : Hearing, vision and talking. Mental : Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.