A company is looking for a Director - Technical Adoption.
Key Responsibilities
Develop and execute the global strategy for Technical Adoption services, ensuring alignment with customer success objectives
Own and evolve the catalog of Expert Coaching offerings, collaborating with various teams to enhance coaching content and delivery
Oversee global operations of adoption services, implementing processes and tools for high-quality service delivery
Required Qualifications
10+ years of experience in Customer Success, Technical Onboarding, or Professional Services leadership
Proven success in building and scaling customer-facing adoption or enablement programs
Strong operational management background, including resource planning and service delivery optimization
Strategic thinker with experience in designing impactful customer programs
Bachelor's degree required; advanced degree preferred
Director Technical • Fort Myers, Florida, United States