Community Manager

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Community Manager

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J.C. Hart Company, Inc.

J.C. Hart Company is a family owned, highly respected multi‑family real estate development, construction, and property management organization. We are very proud of our one‑of‑a‑kind designs and the value we add to so many communities. Our Associates are our greatest asset, and we take a lot of pride in being a Best Places to Work. Our Associates acknowledge us for providing a growth‑oriented, family‑friendly culture steeped in Core Values and Purpose that provides a rich and rewarding career. Our hiring, training and Associate Development are centered on our Core Values and Purpose. Our Core Values of Passion, Integrity, Development, Innovation and Teamwork guide us each and every day as we do business. At J.C. Hart, we strive to be a Partner and Employer of First Choice.

We are looking for an experienced and motivated Community Manager to join our team at our newest lease‑up, Hyde Park Apartments in Noblesville!

Benefits

Paid weekly, every Friday

Health, Dental, Vision, Life, and Disability insurance

Generous Paid Time Off (PTO) plan with opportunities to earn additional PTO

401(k) plan with an impressive company match

40% apartment rent discount

Above industry average bonuses including renewal, move‑in, holiday, anniversary, and wellness

Paid volunteer time

Paid parental leave

Employee Assistance Program (EAP)

Associate referral bonuses

Paid training and certifications

$3,000 annual tuition reimbursement

Career development opportunities and support

Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program

6 company-sponsored social events per year

Essential Functions

Property Management

Takes responsibility for the efficient handling of all Resident issues, including service requests, complaints, miscellaneous situations, functions, lease renewals, Community newsletters, etc. If a Resident is not satisfied with on‑site response from the Manager, then the Resident should be referred to the Regional Manager.

Provides training, technical assistance and guidance for all leasing personnel; oversees maintenance personnel and assists where appropriate.

Assists in the hiring, disciplining, review and termination of all on‑site Associates in accordance with the Company’s policies and procedures.

Oversees the activity of outside contractors/vendors working on the property and ensures that keys are properly signed out when needed. Must be aware through the Regional Manager and/or the Maintenance Supervisor of all activities regarding outside contractors.

Accounting

Collects rents and handles delinquent accounts along with Leasing Associates. In addition, has someone on staff make bank deposits daily upon receipt of checks.

Maintains necessary records of all financial transactions of property (i.e. bills, budget control, etc.) and completely understands the budget process, the monthly financial statements and how they relate to the budget. In addition, adheres to all accounting directives, including but not limited to the following:

Banking

Bill Processing

End of Month Reports

Leasing

Markets and leases apartments, demonstrating competency in all areas of apartment sales, including telephone technique, setting appointments, prospect qualifications, apartment showings, closings, and follow‑up.

Walks the clubhouse and model unit(s) daily to ensure that they are kept clean and maintained within company standards. Walks all vacant, market‑ready apartments weekly to ensure that they are maintained within company standards and Standard Operating Procedures.

Prepares, processes, and signs all leases and related forms (all leasing staff may perform this function). Oversees these procedures when performed by other Associates.

Oversees the details of move‑ins and move‑outs with the assistance of Maintenance and Leasing Associates.

Inspects all apartments prior to a new Resident moving in. Ensures that the Resident gift is placed in each new Resident’s apartment.

Marketing

Takes responsibility for the marketing of the property not only through outreach, but through Resident retention.

Follows recommendations from the Vice President of Marketing for marketing/leasing.

Exceptional Customer Experience

Delivers an exceptional customer experience, both internally and externally, as defined in our Company’s Engaging Vision of Customer Service.

Establishes rapport with Residents and provides personalized service.

Handles Resident inquiries promptly and courteously.

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