We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team here at Walnut Grove Animal Clinic and Resort. We are an 8-doctor veterinary clinic with a wide range of services that is attached to a high-volume daycare, boarding and grooming facility. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members. We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!
Responsibilities include:
Managing a high call volume with courtesy, professionalism, and efficiency
Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone
Scheduling appointments, processing payments, and accurately entering data into practice management software
Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner
Maintaining professionalism and composure while addressing high client and doctor expectations
Performing heavy computer-based tasks with attention to detail and accuracy
Multitasking effectively in a busy environment while prioritizing tasks
Demonstrating excellent written, verbal, and interpersonal communication skills
Qualifications:
Strong computer skills and ability to learn new software quickly
Professional phone etiquette and communication skills
Ability to read, write, and speak clearly and professionally
Proven ability to remain calm under pressure and adapt to changing priorities
Team-oriented with a strong work ethic
A typical work week usually consist of three or four 10-hour shifts Monday through Friday with a one-hour lunch and a rotation of Saturday shifts. The schedule is made 1 month in advance and typically can be adjusted as needed. Some experience preferred (atleast 1-2 years in a similar position), but willing to train the right candidate.
Our hours are Monday-Thursday from 7:30am-9:00pm Friday 7:30am-5:30pm Saturday 8:00am-4:00pm
Day shift is 7:30am-5:30pm, PM shift is 12:00pm-9:00pm, and Saturday shifts are from 8:00am-4:00pm. (schedule would include a mixture of these shifts)
Please also stop by our clinic to fill out an application in person or apply directly on here with your resume attached!
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