Floater (Full Time) - Bryan

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, (deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding Bank services provided and performs a variety of account maintenance), and Customer Advocate functions (courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions).

Cross sells services as required. Responsible for providing excellent customer service and maintaining strong professional relationships.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of financial service functions.

• Presents and explains Bank services and products to clients and assists in meeting their financial needs including the following : opening, closing and maintaining all checking, savings, time deposits, IRA's, safe deposit boxes and savings bonds
• Answers questions and solves problems for clients by listening to problems, collecting data, securing answers.
• Assists clients with disputes involving Bank online, Master Money, ATM services or deposit accounts.
• Tele-consulting
• Meets goals set on scorecard

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

Assumes responsibility for the effective and professional performance of financial service functions in the Call Center. (Lubbock Division only)

Assumes responsibility for establishing and maintaining effective, professional business relations with customers.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

Assumes responsibility for related duties as required or assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

Education / Certification :

High school graduate or equivalent.

Required Knowledge :

Understanding of Bank operations preferred.

PROFICIENCIES : Mentor Program

All required training and webinars in 90-day plan

GS3 Program

Precision

Integrated Teller - Advanced functions (split, cash advance, CC, etc.)

CTR / MIL understanding

IVIEW

Product Knowledge

SCO

ATM Balancing

WITS / Wires - min. domestic

Risk Management Skill

Dual Control

Experience Required :

At least one year of related experience / cash handling required.

Previous Teller experience preferred.

Skills / Abilities :

Good communication skills.

Professional appearance, dress, and attitude.

Good math skills.

Good typing skills.

Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.

TRAVEL REQUIREMENTS :

Regular travel to branch locations within the division (includes out of town travel)

Dependable transportation

Overnight or multiple night stays in some out-of-town locations.

Any mileage driven outside a 25-mile radius of associates home or designated base location will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking :

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing :

Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity :

Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.

Repetitive Motion :

Movements frequently and regularly required using the wrists, hands, and / or fingers.

Average Visual Abilities :

Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength :

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability :

Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability :

Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.

Language Ability :

Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Hours : Monday - Friday 8 : 00 AM - 5 : 00 PM.

40 hours per week