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Resident Experience Manager
Resident Experience ManagerLV Collective • Gainesville, FL, US
Resident Experience Manager

Resident Experience Manager

LV Collective • Gainesville, FL, US
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  • [job_card.full_time]
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You’ll be at the heart of creating unforgettable experiences, keeping budgets balanced, and ensuring that every interaction leaves a lasting, positive impact. If you’re a detail-obsessed, solution-oriented, people-loving pro with a flair for the stylish and sophisticated, we want to hear from you!

The ideal candidate will be :

  • You’re the planner in your friend group – not just the one who starts the group chat, but the one who makes the dinner reservation, books the Airbnb, and sends out the Google Calendar invite.
  • You live for a well-executed event – whether it’s hosting a dinner party with a perfectly curated playlist or organizing a surprise birthday trip down to the last detail, you thrive on creating experiences people will rave about.
  • You’re always on the go – balancing a morning workout, a packed workday, and an evening networking event (or happy hour) is just another Tuesday for you.
  • You keep the receipts – literally and figuratively – you love a well-balanced budget and take pride in making sure every expense is accounted for, whether it’s for work or your latest vacation fund.
  • Conflict doesn’t scare you – it energizes you – you have a natural ability to read people, defuse tension, and turn a frustrated customer or resident into a lifelong fan.
  • You have a 'work hard, play hard' mentality – you’re the type who crushes deadlines at work and then seamlessly transitions into planning an impromptu weekend getaway.
  • You love making things look as good as they function – aesthetics matter to you, whether it’s setting up a photo-worthy event space or ensuring a spreadsheet is color-coded to perfection.
  • You’re the “fixer” – if something goes wrong, you don’t panic. You problem-solve, pivot, and make sure everything still comes together flawlessly.

Still interested? Read more about specific job responsibilities below.

JOB RESPONSIBILITIES

Resident Relations & Experience

  • Be the go-to person for our residents, cultivate strong relationships and build a community that feels like home.
  • Turn problems into opportunities – proactively tackle resident concerns with professionalism, efficiency, and a smile.
  • Help create the ultimate resident experience, working with the Leasing Manager to develop creative and effective retention strategies.
  • Manage all community communication, from eye-catching newsletters to timely emails.
  • Listen, learn, and level up – conduct resident satisfaction surveys, analyze feedback, and help us constantly improve.
  • Own the community’s online reputation – oversee reviews, celebrate the wins, and strategically handle the not-so-great ones.
  • Be fair, firm, and friendly, enforcing community policies with consistency and care.
  • Answer incoming calls with professionalism and efficiency, making every interaction a great one.
  • Keep client records accurate, update reports, and ensure everything runs smoothly behind the scenes.

    • Financial Management

  • Collect rent and other fees, ensuring timely payments and minimizing delinquencies.
  • Process invoices and manage vendor payments accurately.
  • Assist in budget preparation and monitoring.
  • Maintain accurate financial records and reports.
  • Assist In monthly financial report preparation

    • Event Planning & Execution

  • Create experiences, not just events – plan and execute resident programming that brings the community’s brand to life and delivers next-level experiences.
  • Manage event planning logistics, including budgeting, vendor and partnership coordination, and event marketing
  • Execute all community events, you’ll handle everything from purchasing supplies and setting up to being on-site during the event and breaking it all down after.
  • Track event success, gather feedback, and find ways to make the next one even better.

    • Collaboration & Communication

  • Assist the Community Manager with daily community operations
  • Coordinate maintenance requests and follow up to ensure timely completion
  • Conduct property Inspections and Identify areas for improvement
  • Maintain organized resident files and records
  • Collaborate with leasing team to support leasing efforts
  • Communicate effectively with residents, vendors, and colleagues
  • Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success.
  • Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices.
  • Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success.

    • Other Responsibilities

  • Assist with other duties and special projects as assigned.
  • Availability to work evenings and weekends.

    • Requirements

  • 2-3 years of customer service experience (Property Management experience is a bonus!)
  • High School Diploma or equivalent.
  • Exceptional communication skills—you’re warm, professional, and approachable.
  • Basic computer skills : typing and writing ability for correspondence, reporting, etc.
  • Proficiency in Microsoft Office and Google Suite applications
  • Excellent communication and customer service skills.
  • Understanding of financial reporting
  • Can-do attitude; willing to work outside your job description
  • Working knowledge of Entrata & Real Page Ops Tech Is preferred
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