Merchant Support Specialist I

Job Description

Job Description

Unlock your potential with Quantum ePay ! We're a fast-growing financial technology provider helping business owners lower costs, increase revenue, and improve their quality of life. Our company is expanding quickly, and we're looking for motivated team members with great customer service skills who are eager to learn and grow.

As a Merchant Support Specialist I , you'll be on the front lines supporting our merchants, answering questions, and resolving issues. You don't need to have payments experience yet, we'll provide the training and tools you need to be successful. This is a great opportunity to start a career in fintech with plenty of room for growth as you gain experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Research and resolve issues related to merchant processing history, transactions, and account activity
• Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations
• Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
• Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
• Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
• Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently
• Perform additional duties and special projects as assigned

QUALIFICATIONS :

SALARY :

This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and / or other benefits.

WHY WORK HERE?

Medical, dental, vision, acupuncture and chiropractic