Job Description
Job Description
Description
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values :
Go Beyond | Own It | Be Curious | Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Configure, manage, and upgrade Firewalls, including management centers and policies
- Configure, manage and support clients Network analytics and network access controls
- Analyze and respond to security events from Firewalls, IPS, AV and other security data sources
- Responsible for the design, implementation, and maintenance of network technology services to ensure confidentiality, integrity, and availability of the company’s information assets
- Responsible for the deployment and administration of network access control lists, firewall rule sets, Virtual Private Networks (VPN), Network Access Control (NAC), etc
- Perform assessment and analysis on anomalous network and system activity
- Assist in conducting security incident investigations
- Assisting in the design, documentation, and execution of security related products
- Identifying current and emerging technology issues including security trends, vulnerabilities and threats
- Conducting proactive research to analyze security weaknesses and recommend appropriate strategies
Additional Responsibilities
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clientsReceive mentoring and feedback from peers and othersWhere appropriate, escalate complicated issues to a more senior resource or other appropriate teamsReview Tickets with ManagerActively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team MeetingsCreate and update documentation when changes or occur, or when discoveries are madeAttend monthly training & team meetings as requiredAdditional duties as requiredThe tools you bring :
Go Beyond – you take that extra step to create moments that are unexpected but appreciated.Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.Good problem solving and decision-making skills; ability to understand and analyze complex issues.Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.A Bachelor's degree in computer science, information technology, or a related field preferred.Three to five years experience in risk management, information security, or programming.An understanding of current and emerging threats and countermeasures and the organizational challenges to addressing these threats.An understanding of Application Security threats and countermeasures.An awareness of information security management frameworks.Practical knowledge of security technologies and wider business solutions including Firewalls, IDS / IPS, Identity and access management, SIEM, remote working and cloud technologies skills.The ability to influence stakeholders and work closely with them to determine acceptable solutions.Excellent verbal communication and writing skills.Ability to present complex or highly technical issues in simple and easy-to-understand formats.Ability to build strong relationships and influence decisions with internal and external stakeholders.One or more of the following qualifications are highly desirable : CCNP, CCIEWhat’s in it for you :
Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k) / RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!