Client Service Associate

Job Overview:

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

This is an on-site employment opportunity in Lakeland, FL that would allow you to support Financial Advisors associated with LPL Financial. You will join a team that is dedicated to helping clients in every stage of their financial life. This exciting position will allow you to grow your career and by helping people and families that look to our Financial Advisors for financial solutions. (Candidate is expected to be in the office 5 days a week - NOT REMOTE)

Responsibilities:

• Inbound client calls, schedule appointments, and prepare materials for client meetings

• Keep client management systems up-to-date with client information

• Assist with various documentation requirements for new business

• Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)

• Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)

• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met

• Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.

• Partners with Financial Advisor to strategize on opportunities to meet the needs of clients

• May assist in executing trades for clients as needed to support the Financial Advisor

What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years of experience utilizing Microsoft Word, Excel, and PowerPoint; CRM applications

• 2+ years of prior Customer Service experience in

• Satisfactory completion of LPL Office Essentials or equivalent within 90 days of role

Preferences:

• Financial service industry experience

• Bachelor’s degree; preferably in Business, Accounting or Finance

• Experience working with Financial Advisors, Branch and Home Office support teams

• 2-7 years brokerage/financial services industry knowledge

• Series 7 and/or Series 66 license

• Strong analytical skills and ability to research information

• Demonstrates drive, initiative, and motivation

• Ability to utilize internal resources, training & self-service options available such as iKnow, Resource Center, LPLU, etc.

• Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply

• Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment

• Organized with a strong attention to detail and problem-solving abilities

• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners

#LI-PA

Pay Range:

$22.82-$38.04/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit .

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.