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Nurse (RN) - Gastroenterology- MGH - Hybrid
Nurse (RN) - Gastroenterology- MGH - HybridMass General Brigham • Boston, MA, United States
Nurse (RN) - Gastroenterology- MGH - Hybrid

Nurse (RN) - Gastroenterology- MGH - Hybrid

Mass General Brigham • Boston, MA, United States
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  • [job_card.full_time]
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Site : The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  • GI Experience Required - This role is Hybrid requiring up to 12 weeks on-site initially before an adjustment to just two days onsite and three days working remote.

The Motility / Neurointestinal GI Triage Nurse at MGH Ambulatory Gastroenterology plays a critical role in supporting communication and coordination between providers and patients during their course of care. This nurse helps implement the care plan outlined by providers, continuously reassessing each patient's condition and response to treatment.

Given that the patient population often involves a complex behavioral health and psychiatric component, the position requires someone who is both empathetic and resilient, able to build rapport and trust while maintaining clear professional boundaries.

The ideal candidate will be adept at managing a high volume of patients, demonstrating strong clinical judgment, emotional intelligence, and the ability to coordinate care in a dynamic, sometimes challenging setting.

  • Bilingual Spanish Speaker Preferred
  • Prior ambulatory triage experience Preferred
  • 3 years nursing experience preferred
  • This role is Hybrid requiring up to 12 weeks on-site initially before an adjustment to 2-3 remote days based on the needs of the division
  • We offer a variety of comprehensive benefits packages to eligible employees such as :

  • Medical, Dental and Vision insurance
  • Tuition Reimbursement
  • Generous paid time off
  • Subsidized MBTA pass (50% discount)
  • Resources for childcare and emergency backup care
  • Hospital paid retirement plan and tax-sheltered annuity plan
  • Employee "Perks" - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.
  • You contribute to our success. Every role has an impact on our patients' lives, and you can make a difference. We are looking for someone as dedicated as you to be a part of our team.

    About Mass General Hospital

    Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with a rewarding and fulfilling career.

    Our culture is one of collaboration and innovation. We believe that by working together, we can achieve great things. We are also provide our employees with a work-life balance that allows them to thrive both professionally and personally.

    If you are looking for a challenging and rewarding career in medicine, then

    Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.

    Job Summary

    Under the clinical direction of the Gastroenterology (GI) Division Ambulatory Nursing Manager and in collaboration with the supervising providers, the GI Triage Nurse will be responsible for the care of patients within MGH Gastroenterology.

    We are looking for a RN with experience and knowledge of GI conditions who is familiar with working in a tertiary / academic hospital setting to join our fast-paced busy outpatient clinical practice. The RN will assist assigned physicians and advanced practice providers and work with their provider team to facilitate access to the clinic, return patient calls, process prior authorizations, respond to patient portal messages, provide patient teaching sessions, and work closely with the administrative staff in coordinating patient care.

    Qualifications

    PRINCIPAL DUTIES AND RESPONSIBILITIES :

  • Facilitates access for patients of the GI Clinic by filtering incoming records for appropriate patients. Will review patient charts and assist in obtaining information needed for an effective consultation with the GI specialist.
  • Triage of patient concerns received through phone calls and Patient Gateway messages. Will gather information about relevant clinical signs and symptoms and makes accurate triage decisions regarding patients' care, in conjunction with the patient's provider.
  • Will effectively and in a timely manner document nursing phone calls and chart review assessment, in the electronic medical record as appropriate.
  • Coordinates closely with the medical assistant and patient service coordinator staff to provide top quality patient care.
  • Provides Education sessions for patients and / or support persons regarding medical management of their disease including medication options, side effects, expected response, lab monitoring and when to contact providers.
  • Provides self-injection teaching sessions with patients and / or support persons
  • Assist Providers and Case manager in coordinating patient care, including facilitating care with local facilities, and communicating with community providers. Coordinates appropriate and timely scheduling of lab tests and follow-up assessments.
  • Works to ensure prescriptions are refilled in a timely fashion; lab results are reviewed, and results disseminated to patients.
  • Ensures that referrals to other specialists, radiological, endoscopic and laboratory testing are coordinated with patients and office staff.
  • Assists with letters of medical necessity for prior authorizations, disability forms, and FMLA forms.
  • Performs injections / vaccinations as needed.
  • Act as a resource regarding complex medications for patients and their families, including information regarding co-pay assistance programs, grants, and available community resources.
  • QUALIFICATIONS :

  • Valid Massachusetts RN licensure.
  • Experience working in a tertiary / academic medical center preferred
  • Experience working with patients with Inflammatory Bowel Diseases preferred
  • Bi-lingual Fluent in Spanish preferred
  • Excellent communication skills when working with peers and patients.
  • Experience working with Epic care preferred.
  • Experience with Microsoft Outlook, Office, Excel, and Teams
  • SKILLS AND ABILITIES :

  • Able to prioritize promptly to respond to competing demands with a complex patient population.
  • Maintain clear communications with other members of the health care and research team.
  • Acts independently, but, more importantly, will function as a member of our health care team. The nurse should maintain a level of professionalism that communicates our philosophy of caring for all our patients and / or colleagues with respect as an integral process of our mission as we care for patients.
  • Utilizes good judgment in the resolution of clinical and non-clinical problems.
  • Exceptional computer skills (including operating systems, word processing, database, electronic mail, Internet, spreadsheets, and other office management systems); Ability to develop and maintain databases and associated analysis and reporting.
  • Discretion and Confidentiality : Ability to handle sensitive and confidential matters discreetly and to ensure confidentiality guidelines are maintained by staff.
  • Safety / Compliance : Knowledge in aspects of safety applicable to position; Knowledge of and compliance with institutional, JCAHO, HIPAA, and other regulatory bodies' standards.
  • Time Management : Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.
  • Demonstrates initiative in identifying issues and develops plans / projects to improve patient care; Demonstrates forthrightness and integrity. Ability to develop a common vision, communicate effectively, sell ideas, and take ownership and responsibility for activities.
  • Additional Job Details (if applicable)

    Physical Requirements

  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w / assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)
  • Remote Type

    Hybrid

    Work Location

    15 Parkman Street

    Scheduled Weekly Hours

    40

    Employee Type

    Regular

    Work Shift

    Day (United States of America)

    Pay Range

    $41.72 - $105.65 / Hourly

    Grade

    GHCARN055

    At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

    EEO Statement :

    The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

    Mass General Brigham Competency Framework

    At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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