Customer Service Manager

About PSI Molded Plastics:

PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer.

PSIMP recognizes that people are the company’s greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren’t just a number here at PSIMP, you’re a valued, appreciated, and respected part of the Team.

Summary/Objective:

This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics’ business objectives.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets.
2. Invoice customer companies and monitor payment terms.
3. Process domestic and international purchase orders.
4. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.
5. Efficiently facilitate export operations in a timely manner.
6. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction.
7. Assists in sales forecasting and how this affects purchasing, production, and logistics.
8. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions.
9. Establish and maintain strong working relationships with PSIMP’s customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.
10. Participate in initiatives including, Continuous Improvement and Safety.
11. Some travel may be required.
12. Performs other duties as assigned.

Qualifications:

Education and experience required for the role.

1. Bachelor's degree in a business-related field or equivalent work experience is required.
2. A minimum of five (5) years’ experience as a Customer Service Manager in an engineering or manufacturing environment is required.
3. Exceptionally strong logistics experience (as applicable) and analytical skills.
4. Knowledge of technical quoting and strong negotiation skills.
5. Comprehension of pricing, costing and material selection.
6. Demonstrated ability to meet company financial objectives.
7. Ability to work effectively in a fast-paced, time-critical environment.
8. Must hold a high level of integrity and professionalism.
9. Must possess solid time management skills.
10. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook .
11. ERP experience preferred - IQMS is a Plus.
12. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees.
13. Strong attention to details, highly organized, able to multi-task.
14. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.