Weekend Contact Center Specialist

A company is looking for a Part-Time Weekend Shared Services Contact Center Specialist.

Key Responsibilities

Handle calls, chats, emails, and faxes from providers regarding authorizations, claims, and general provider services

Document interactions and research issues to ensure a smooth provider experience

Provide support for claims and payment questions, eligibility verification, and provider portal troubleshooting

Qualifications

High school diploma or equivalent

2+ years of experience in a healthcare contact center or customer service environment

Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred

Ability to navigate multiple systems with accuracy

Ability to work independently with limited supervision during weekend hours