Customer Service Representative

Customer Service Representative

At Red Mountain Weight Loss, we are committed to transforming lives through personalized weight loss and wellness solutions. As a Customer Service Representative, you'll play an essential role in delivering exceptional support to both new and existing patients.

If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering top-notch service, we would love to have you on our team.

What You'll Do

• Handle inbound and outbound calls, texts, chats, and emails with professionalism and warmth.
• Schedule, modify, confirm, and cancel patient appointments with accuracy.
• Educate patients about Red Mountain's weight loss programs, med spa services, and products.
• Build meaningful relationships by understanding patient needs and providing personalized recommendations.
• Maintain detailed and accurate documentation in our CRM system.
• Ensure each patient feels valued, supported, and empowered in their journey.

What We're Looking For

• One to two years of customer service or call center experience preferred.
• Strong communication skills and a passion for helping others.
• Ability to thrive in a high-volume, fast-paced environment.
• Experience in scheduling, data entry, and maintaining confidentiality.
• A positive attitude and a team-player mindset.
• Bilingual in Spanish is a plus.

Hours of Operation

• Must be open to working flexible hours within the following hours of operation:
• Monday to Friday: 6:00 am - 6:00 pm
• Saturday: 6:00 am - 4:00 pm

Location

• This position is fully onsite at our North Scottsdale Telecenter, located at 14505 N. Hayden Rd., Scottsdale, AZ 85260.
• Remote or hybrid work options are not available.

Pay

• $17.50 - $25 per hour, based on experience.

Benefits

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and 401(k).
• Employee Pricing: on weight loss programs, retail products, and med spa services (including cosmetic injectables!)
• Friends & Family Program: discounts extended to five (5) individuals.