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Web Chat Agent
Web Chat AgentDixinUSA • Los Angeles, California
Web Chat Agent

Web Chat Agent

DixinUSA • Los Angeles, California
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities :

  • Respond promptly and professionally to customer inquiries via web chat.
  • Assist customers with product information, order tracking, returns, and troubleshooting.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Accurately document customer interactions in the support system.
  • Collaborate with other departments to resolve complex customer issues.
  • Identify and report trends in customer inquiries or issues to improve service quality.

Qualifications :

  • High school diploma or equivalent
  • 1+ year of experience in customer service, preferably in a web-based environment.
  • Excellent typing and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Comfortable using chat platforms, CRM systems, and other digital tools.

    • Work Environment :

  • Remote or on-site positions available depending on company location.
  • May require evening or weekend availability based on shift scheduling.
    • [job_alerts.create_a_job]

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