Sr. Commercial Account Consultant

Company :

Marsh McLennan Agency

Description :

JOB TITLE : Commercial Sr. Account Consultant

JOB TYPE : FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES :

Directly manage the Client Insurance Program for assigned accounts utilizing agency management system. Generally this position is a very experienced individual contributor who manages 4-6 very complex accounts. This position is matrixed to a specific Producer or Producers under whose auspices the Sr. Account Consultant is fully responsible and accountable for the total management of specific clients and / or is the primary resource to specific Account Executives on other. Access to a Commercial Account Manager and / or Sr. Account Manager may be available based on business need.

Customer Satisfaction and Client Retention

• Directly manage the execution and delivery of client calendar / timeline milestones
• Conduct meetings and other communication with client to assess maintain and improve customer satisfaction
• Proactively maintain positive client relationship and have mastered the ability to analyze situations make proactive decisions and direct a team to follow-through
• Demonstrate a strong consultative ability to instruct and provide strong guidance to the client achieving a high-level of trust
• Monitor and manage the quality of service delivered to the client by MMA team members and carriers / vendors
• Monitor manage and facilitate the resolution by carriers / TPAs / vendors and MMA team members of escalated service issues

Client Consultations / Recommendations

Renewal / Account Rounding Process

Client Relationship Management - Developing maintaining and expanding business relationships with key client decision makers and senior leaders often C-suite level

Revenue Generation - Manage and monitor revenue generated by each account and work with Producers to negotiate appropriate agency revenue levels for each individual client

Marketing / Sales Activities - Represent MMA at conferences meetings councils community and industry events

Internal Contributions and Functions

Ensure maintenance of files and records in an orderly timely manner via use of Sagittta and Image Right.

Risk identification and assessment

REQUIREMENTS :

We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including : health and welfare tuition assistance 401K employee assistance program career mobility employee network groups volunteer opportunities and other programs. For more information about our company please visit us at :

Required Experience :

Senior IC

Key Skills

Accounting Software,Internal Audit,Internal Communications,Internal Control,Accounting And Auditing,Accounts Handling,Accounting & Finance,GAAP,Accounts Management,Account Development,General Ledger Accounts,ERP,Payroll,Financial statement,CPA

Employment Type : Full-Time

Experience : years

Vacancy : 1