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Program Analyst/Senior Program Analyst
Program Analyst/Senior Program AnalystThe State Bar of California • Los Angeles, CA, United States
Program Analyst / Senior Program Analyst

Program Analyst / Senior Program Analyst

The State Bar of California • Los Angeles, CA, United States
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Regulation Division

Annual Salary Range for Program Analyst : $92,960 - $123,943

Annual Salary Range for Senior Program Analyst : $102,263 - $136,352

FLSA Exempt / Union Represented

This position allows for up to four days of remote work per week

About the Office

The Division of Regulation ensures State Bar licensees comply with obligations imposed by the State Bar Act, the Rules of Court, and the Rules of the State Bar, including annual reporting and registration, licensing fee, Client Trust Account Protection Program, and Minimum Continuing Legal Education requirements. The Division also registers law corporations and, limited liability partnerships, certifies minimum continuing legal education providers and lawyer referral services, andmaintains the official roll of attorneys on behalf of the California Supreme Court—the records of all attorneys licensed to practice in California. The Division focuses on proactive regulation by recommending laws and promulgating rules to support the ethical practice of law and conducts preventative education and provides resources and programs on licensee’s professional responsibility obligations through e-learning, live presentations, publications, and other content, as well as through the Ethics Hotline, which offers ethics research assistance to licensees. Finally, the Division includes the Lawyer Assistance Program-Support Services, which provides education on competence and attorney wellness, as well as short-term counseling and support groups for legal professionals. The division also supports key committees and working groups that provide ethics guidance, and address policy and rule changes.

The Ideal Candidate

The Division of Regulation seeks a Program Analyst / Senior Program Analyst to evaluate Regulation programs to improve compliance and internal and external efficiency. This candidate will assist with decision-making on new systems, user acceptance testing (UAT) of improvements to existing systems, compiling and analyzing data, developing and updating standard operating procedures, review of systems with a focus on efficiency, and improving licensee compliance with Regulation programs. This candidate will also assist with developing publications; developing, posting, and updating web content; and performing customer service in support of all programs in the division. The ideal candidate should have the ability to become proficient in multiple interconnected programs and platforms and generating complex reports on compliance levels, data quality, and attorney demographics. The candidate should also be able to communicate with State Bar staff, committees, licensees, financial institutions, and other stakeholders.

Program Analyst

Definition

Under general supervision, the Program Analyst performs a variety of analytical, technical, and administrative duties in assigned State Bar divisions / units.

Distinguishing Characteristics

The Program Analyst classification is a journey-level professional classification distinguished from the lower-level Program Coordinator in that the latter is focused on administrative coordination, whereas the Program Analyst is the professional class performing analysis and technical assistance.

Examples of Essential Duties

Duties may include, but are not limited to the following :

  • Performs professional work in support of State Bar programs and services within the various State Bar divisions / units, as assigned, involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
  • Research information by identifying, locating and extracting relevant data in order to obtain sufficient, valid and reliable data for analysis and decision making purposes.
  • Reviews processes and maintains program transactions, records, and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
  • Participates in a variety of complex and detailed programmatic responsibilities involving problem solving.
  • Evaluates program effectiveness by comparing outcomes to goals to determine whether to take corrective actions or recommend modification to processes and procedures.
  • Performs research into program and quality control regulations and procedures; prepares reports on findings; identifies problems of non-compliance; recommends corrective action regarding discrepancies.
  • Conducts audits to determine if there are program inconsistencies or non-compliance.
  • Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
  • May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

Employment Standards

Knowledge of :

  • Operations, services, and activities of the assigned program, departmental programs, policies, procedures, and terminology.
  • Codes and regulations as related to assigned program responsibility.
  • Principles of data analysis and research tools.
  • Problem identification, analysis and evaluation.
  • Problem solving and conflict resolution methods and techniques.
  • Computer information systems, including personal computer applications, word processing and spreadsheet programs.
  • Principles of effective writing and verbal presentation.
  • Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar.
  • Computerized information and database recordkeeping systems.

    • Ability to :

  • Apply the policies and practices of a department.
  • Review and analyze complex qualitative and quantitative data.
  • Audit records and accurately gather, record, and evaluate data; analyze and interpret information and adopt effective courses of action.
  • Operate modern office equipment including computer hardware, software, and internet and web-based applications.
  • Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.
  • Compile data and prepare narrative and statistical reports.
  • Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.
  • Maintain the confidentiality of information.

    • Minimum Qualifications

    Education :

  • Bachelor’s degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.

    • Experience :

  • Two (2) years of experience in data collection and evaluation, research or performance or financial analysis, grant compliance in a public sector, legal or nonprofit environment, or equivalent.

    • License, Certificate, Registration Requirements :

  • Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

    • Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar’s selection process for this classification.

    Senior Program Analyst

    Definition

    Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and / or functions; performs specialty assignments and acts in a lead capacity with respect to lower-level professional and support staff; and performs related work as required.

    Distinguishing Characteristics

    The Senior Program Analyst is the lead / advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical, and / or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and services in the division / unit to which they are assigned.

    Examples of Essential Duties

    Duties may include, but are not limited to the following :

  • Provides expertise and guidance to other professional, and / or administrative staff in complex program analysis and solutions.
  • Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs.
  • Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees.
  • Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures.
  • Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
  • Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
  • Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
  • Provides lead direction over programs, staff, or special projects, which involves assigning, reviewing, and coordinating staff work.
  • Trains staff in program policies, rules, regulations, and procedures; assesses workloads; assigns employees as necessary to ensure the proper level of support for ongoing activities of the department.
  • Assists with the selection, training, direction, and evaluation of staff.
  • Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership.
  • Represents the State Bar at programs and functions and responds to inquiries from board members, management, attorneys, and the public.
  • May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

    • Employment Standards

    Knowledge of :

  • Principles of office management, budgeting, administration, and supervision.
  • Problem identification, analysis, and evaluation.
  • Problem-solving and conflict-resolution methods and techniques.
  • Computer information systems, including personal computer applications, word processing, and spreadsheet programs.
  • Interviewing and investigative techniques.
  • Principles of effective writing and verbal presentation.
  • Coordination and operation of programs.
  • Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar.
  • Personnel selection and supervisory principles, practices, and procedures.
  • Computerized information and database recordkeeping systems.
  • Office procedure, budget preparation, and maintenance techniques.

    • Ability to :

  • Apply the policies and practices of a department.
  • Understand, interpret, and apply laws, rules, and regulations related to assigned programs.
  • Plan, organize, coordinate, and evaluate programs under conflicting deadlines and demands.
  • Analyze material and problems and identify solutions.
  • Analyze problems and complaints, and identify solutions in a timely manner.
  • Mentor, assign, and prioritize work assignments of staff in support of meeting program goals.
  • Operate modern office equipment, including computer hardware, software, and internet and web-based applications.
  • Compile data and prepare narrative and statistical reports.
  • Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
  • Communicate concisely, and professionally, both orally and in writing.
  • Establish and maintain effective interpersonal relationships at all organizational levels and with the public.
  • Maintain the confidentiality of information.

    • Minimum Qualifications

    Education :

  • Bachelor’s degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.

    • Experience :

  • Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent.

    • License, Certificate, Registration Requirements :

  • None required.

    • Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar’s selection process for this classification.

    About the State Bar

    The State Bar of California’s mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system.

    Our Values

    Clarity | Investing in Our People | Excellence | Respect | Growth Mindset

    DEI Statement

    We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.

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