Senior Systems Administrator

What You’ll Be Doing

Responsible for effective administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of infrastructure systems is achieved. Perform assigned duties as listed in RACI model(s) under general supervision from manager. Collaborate with peers and manager on operational tasks, system enhancements and project activities.

• Support SchoolsFirst FCU’s complex Compute and Storage infrastructure with a focus on IBM AIX, OpenShift Containers, Linux and Storage
• Design, install, and configure systems to support infrastructure and applications.
• Develop and maintain configuration standards and operating procedures.
• Coordinate with vendors for technical support and upgrades.
• Troubleshoot issues or problems, including escalation to 3rd party vendors, as part of root cause analysis and investigation
• Forecast, recommend, and implement capacity planning.
• Manage vendors and hold them accountable to contractual SLA’s and obligations.
• Submit and fulfill service requests.
• Respond to incidents and problems.
• Provide KPI and metrics for reporting.
• Perform daily system monitoring, verifying the integrity and availability of network infrastructure.
• Conduct after-hours maintenance.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Gather and analyze system log files.
• Research and recommend innovative and automated approaches for system engineering tasks.
• Coordinate and collaborate with teammembers and service stakeholders.
• Provide assistance for support cases escalated by Systems Administrators and Systems Engineers
• Perform peer review of submitted changes by Systems Administrators and Systems Engineers
• Provide second tier support at engineer level to including investigation and troubleshooting.
• Monitor ITSM tickets and prioritize appropriately.
• Design and support disaster recovery and business continuity solutions, failover and testing efforts.
• This position will be part of a paid on call rotation supporting the production environment 24x7x365.

Additional Job Functions

Qualifications

Knowledge, Skills, and Abilities

Red Hat OpenShift Container infrastructure (Required)