Chief Experience Officer

Chief Experience Officer

Join to apply for the Chief Experience Officer role at NYC Health + Hospitals (2 days ago, first 25 applicants).

Pay Range

NYC Health + Hospitals provided pay range : $170,000.00 / yr - $190,000.00 / yr

About the Organization

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. With over 625 beds, our hospital remains on the cutting edge of technology and provides state‑of‑the‑art procedures and equipment. Founded in 1831, it continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. More than 200 clinics provide a wide array of ambulatory care services. At NYC Health + Hospitals, our mission is to deliver high‑quality health services, without exception. Every employee takes a person‑centered approach exemplifying the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships.

Purpose of the Position

The Chief Experience Officer is responsible for the strategic planning and oversight of patient experience and staff engagement initiatives, operations, and all related programs, policies, and procedures. They perform administrative and operational functions that ensure integration and alignment of patient experience strategies and priorities with the System’s mission, values, and business goals.

Key Responsibilities

• Lead the Patient Experience Council in developing initiatives and establishing patient and employee satisfaction goals; provide leadership to all levels of management.
• Partner with key stakeholders and define strategic direction and operational plan for advancing patient experience and staff engagement programs.
• Serve as principal advisor and key resource on all matters pertaining to patient experience and employee engagement, providing consultation and coaching on evidence‑based practices.
• Conduct ongoing review of existing initiatives to identify barriers and opportunities for improvement.
• Collect and analyze patient and employee experience data, maintaining database and reporting.
• Deliver on strategic plan initiatives using surveys and analytics; guide data collection and communication.
• Promote an inclusive environment and design strategies that ensure staff understand and address the needs of the diverse community served.
• Assist in the development of training programs and provide orientation, training, and guidance to staff.
• Foster a culture of accountability and service excellence by setting performance standards and providing constructive feedback.
• Prepare and participate in the development of fiscal budgets and monitor related expenses.
• Develop and maintain partnerships with industry, community, academic, and professional organizations.
• Participate in quality assurance and performance improvement activities and training.
• Ensure ongoing compliance with policies, national standards, and regulatory requirements.
• Perform other related duties as directed.

Minimum Qualifications

Preferred Department

[No specific department preference mentioned]

How to Apply

To apply, click the 'Apply for Job' button and submit your application online.

Job Details

Seniority level : Executive

Employment type : Full‑time

Job function : Business Development and Sales

Industry : Hospitals and Health Care

Additional Information

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