PSoft 8 / HRIS Support Analyst

Job Description & Skills :

HRIS Support Analyst

General Summary : Provides Tier 3 support for all Benefits support issues.

Duties and Responsibilities :

Provide technical and analytical HRIS support for Benefits through direct contact, helpdesk, referrals / emails / voice mails, and interaction with Benefits third party providers.

Support benefits deductions, leave accruals, and other issues that impact associate pay.

Monitor benefits interfaces and ensure feeds are working properly. Develop testing scenarios, report errors to IT, and track appropriately.

Review error logs and transactions to ensure system is working as designed.

Conduct various data audits, including running ad hoc reports which aim to maintain data integrity and troubleshooting systems or data issues.

• Maintain / update all end-user documentation.
• Liaison between customer, technical teams, and Benefits department to facilitate solutions.
• Assist with functional testing and documentation of system enhancements / customizations / upgrades.

Work with users and the HRIS team to implement new business processes, ensuring existing processes are followed, which comply with the HRIS and Benefits guidelines and policy requirements.

Participate in weekly status meetings with the benefits team.

Perform other duties as assigned

Experience / Skills / Abilities :

Strong experience of Benefits systems and functional knowledge of Benefits

Basic analytical ability to gather and interpret information and develop, recommend and implement solutions.

Ability to write queries and reports

Essential Qualifications :

At least 2 years experience working with third party benefits providers (, Hewitt, Metlife, Marsh, etc.)

At least 2 years query / report writing experience

4-year degree or equivalent experience

Additional / Preferred Qualifications :

PeopleSoft 8.x experience