Business Analyst - Technical

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

THE OPPORTUNITY

Title: Business Analyst - Technical

Job Type: Full-time Exempt

Reports to: Gina Graber, Supervisor IT – Technical Business Analysis

Location: Austin, TX (Corporate Headquarters located in the Domain)

At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.

Summary: Citizens Inc. is seeking a Technical Business Analyst to provide both business and systems analyst skills, perform business process and requirements analyses by leading stakeholder engagements on the gathering, documentation, and detailed analysis of business requirements.

This role will be responsible for working cross-functionally with a broad set of business partners, you will use keen business process understanding, appreciation for user experience and quality, critical thinking, and focus on long term strategy to craft secure, high performing and scalable solutions that meet business and technology objectives.

WHAT YOU WILL GET TO DO

Business Analysis & Process Improvement

• Actively participate in discussions with the business to analyze and define processes, data & workflows, key gaps, and metrics.
• Proven capabilities of writing high-level, functional, and technical requirements; identifying process improvements where applicable.
• Partner with the business to understand challenges and process impacts in order to achieve business objectives.
• Identify key data and process sources, determining the source of truth through analysis and validations.

Project Management & Coordination

• Develop comprehensive project requirements that merge business requirements with company goals while coordinating with various managers and technical personnel during all project phases, from initial development through implementation.
• Coordinate with the Project Manager and project stakeholders on project timelines and resource requirements; reporting accordingly to the requesting team.
• Manage communication and documentation to ensure consistent, accurate information is provided to internal and external customers.

Reporting & Documentation

• Create and document detailed scheduled reports on measurable items, such as milestones and deliverables.

Execution & Accountability

• Ability to work with autonomy in a fast-paced environment and a strong sense of accountability, as well as a proven track record of driving results through indirect influence and delivering results.
• Strong attention to detail, goal-oriented. Must be able to effectively manage multiple activities and/or projects concurrently.

WHAT YOU NEED TO SUCCEED

Minimum Qualifications:

• 3 – 5 years of experience in process architecture, gathering, and documenting business requirements
• Experience in business process improvement and project management
• Demonstrated experience applying business process improvement methodology to drive process improvements
• Strong understanding and experience in Project Methodologies (Agile, SCRUM, Waterfall etc.)
• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and external customers
• Proven ability to work creatively and analytically in a problem-solving scenario
• Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction
• Forward thinking individual that has a balance of practical hands-on technical and business process experience
• Competency in Microsoft applications including Project, Visio, Word, Excel, and Outlook.

Preferred Qualifications:

• Fluency in Spanish and/or Mandarin.
• Bachelor’s Degree in Information Systems or Business Administration
• Insurance experience
• Experience with Saas platforms, Cloud hosting, ERP systems and Custom development solutions hosted on-premise or in the Cloud

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.