Patient Financial Counselor I

JOB SUMMARY

/ RESPONSIBILITIES :

• Assists in the completion and coordination of all front-end activities associated with patient financial processing in Patient Access at a fully cross-functional level.
• Prioritizes and coordinates patient accounts from patient scheduling through patient discharge to ensure that patient financial obligations are met prior to patient encounters (outpatient) or patient discharge (inpatient).
• Accurately completes patient accounts based on departmental protocols, policies and procedures, and compliance with regulatory agencies, including but not limited to pre-admission, admission, pre-registration and registration functions.
• Ensures all insurance requirements are met prior to patients' arrival and informs patients of their financial liability prior to arrival for services. Arranges payment options with the patients.
• Screens patients for government and other funding sources.
• Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.

II. TYPICAL PHYSICAL DEMANDS :

III. TYPICAL WORKING CONDITIONS :

IV. MINIMUM QUALIFICATIONS :

A. EDUCATION / CERTIFICATION AND LICENSURE :

B. EXPERIENCE :