Office Administrator and Sales Operations Specialist, Food Industry

Job Description

Job Description

Position : Office Administrator & Sales Operations Specialist

Location : Fully Remote, Michigan based is a plus

Schedule : Full-Time

Travel : Occasional trade shows, including some weekends

Overview

This is a pivotal, fully remote role responsible for managing the entire order-to-cash process and supporting the sales team with presentations, promotional planning, and account operations. Candidates should have strong CPG or food brokerage experience and be highly comfortable working across multiple IT systems, including monitoring automated workflows. The role also includes lead generation and initial outreach to potential customers.

Key Responsibilities

You own the full Order-to-Cash Process

Oversee all incoming orders across UNFI, KeHE, Amazon, Shopify and Wholesale channels

Validate pricing, promotions, TPR programs, and customer agreements

Track fulfillment and delivery; resolve discrepancies or shortages

Conduct first-line deduction review and gather documentation for disputes

Coordinate with accounting on receivables and chargeback cases

Sales Operations & Retail Support

Prepare state of the art sales presentations, item reviews, promotional files, and retailer documents

Maintain product data, item files, pricing lists, and compliance forms

Support brokers and distributors with operational communication

Build simple reporting for sales pacing, promotional lift, and forecasts

Generate leads and initiate contact with potential retail or distribution partners

Attend industry trade shows as required (some weekends)

IT & System Competency

Strong comfort jumping between IT systems and platforms

Ability to monitor automated order workflows and identify issues quickly

Strong Excel capability and general technical adaptability

Qualifications

35+ years in a CPG back-office, sales operations, or food brokerage role

Deep understanding of the Food & Beverage industry, deductions and retailer compliance

Proficiency in QuickBooks Enterprise is a plus

Excellent PowerPoint and communication skills

German language skills are a plus

Highly organized and detail-oriented

Ambitious and result driven Team Player

What We Offer

Fully remote working environment

Ambitious team with a rapidly growing product offering

Health benefits

401(k)

Above-average PTO

Opportunity for meaningful contribution and professional growth

This is a remote position.