Administrative Office Assistant-Employee Assistance Services

Job Posting

Pay Range : $18.54-$20.76 (based on qualifications and experience)

Hours / day : 8

Work calendar days : 260

Duration of position : Ongoing

Benefits include : Health insurance, dental insurance, life insurance, PERA retirement, paid time off, short and long term disability, access to employee walk in clinic, as well as other optional benefit elections.

Summary

Responsible for performing clerical duties for the Employee Assistance Services (EAS) Department including but not limited to data entry, creating, editing, distributing and filing electronic records, correspondence, and spreadsheets, maintaining files, and operating office equipment, along with answering phones, providing information, and making outgoing calls. Serve as initial contact for PSD community members as related to mental health / substance abuse benefits, including crisis triage, intake, client charting, scheduling appointments, and meetings. Highest level of confidentiality and HIPPA compliance required.

Job Tasks

• Provide client intake and crisis triage; verify mental health / substance use services, benefits, eligibility, and pre-certifications for clients and providers; perform reception duties and general administrative support including managing phone calls, scheduling appointments, greeting clients, and responding to inquiries from supervisors, employees / clients, providers, and external parties. Collaborate with clinical staff to ensure a seamless flow of information and efficient client care coordination.
• Create, maintain, and update clinical Electronic Medical Records (EMR's) in compliance with privacy regulations and program policies. Distribute, receive, and upload electronic records and forms.
• Contribute to the development and implementation of administrative policies and procedures to improve program operations and compliance.
• Support payor operations, including the processing of provider insurance claims, claim status inquiries, and health plan participant "financial responsibility" inquiries.
• Provide general clerical support including printing, copying, data entry, reports, filing, correspondence, memos, forms and minutes.
• Maintain a welcoming waiting room environment, including supply of various brochures and other essentials.
• Maintain office / kitchen supplies, inventory, and equipment; coordinate maintenance and repairs as needed.
• Create and distribute monthly EAS counselor on-call schedule.
• Coordinate, organize and schedule meetings, trainings, and other events for staff and external stakeholders; reserve meeting space using PSD meeting room calendars and / or EAS building calendar, as needed.
• Sort and distribute USPS and warehouse mail; assist department in mass mailings.
• Coordinate / maintain internal graphic service needs (EAS business cards, envelopes, brochures, etc.); create, supply and maintain office forms and handouts.
• Create and complete absence reporting for EAS staff.
• Perform other duties as assigned.

Education, Experience, and Licenses Required

High school diploma, completion of G.E.D., or equivalent

One to two years of related experience preferred

Equivalent combination of education and experience acceptable

Criminal background check required for hire

Questions regarding this posting can be directed to talent@psdschools.org