School Success Associate

A company is looking for a School Success Associate to provide support and training to clients in the education sector.

Key Responsibilities

Act as front-line support for clients by managing incoming tickets and escalating issues as needed

Lead training sessions and webinars for school teams on the software's features

Conduct meetings with school leaders to provide guidance, answer questions, and support onboarding

Required Qualifications

1-3+ years of experience in school operations or a customer-facing technology support role

Experience in leading webinars or training sessions

Ability to de-escalate difficult situations and maintain customer trust

Comfort with reviewing and analyzing basic data for recommendations

Strong ability to manage multiple tasks and prioritize effectively