Admissions Assistant

Admissions Assistant

Village Behavioral Health Treatment Center is a leading residential treatment facility for adolescents who are struggling with mental health or substance use disorders just outside of Knoxville in Louisville, Tennessee. Our facility serves teens and adolescents in separate, gender-specific campuses via our outdoor residential treatment programs. At Village Behavioral Health Treatment Center, our established team of professionals makes it their primary mission to improve the lives of each young person in our care.

We are looking for an Admissions Assistant who will be responsible for the admission and registration of incoming patients.

Essential Functions :

• Greet and search new patients and those transporting patients upon arrival.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient's arrival, and escort the patient and documentation to the appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival / transfer of each patient.
• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When a patient's needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive, supportive, and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate, and appropriate clinical information in patients' medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
• Assist incoming patients / family members with contraband searches, and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
• Recognize that patient safety is a top priority.
• Data Entry

Other Functions :

Education / Experience / Skill Requirements :

Licenses / Designations / Certifications :

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal, and local laws.