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Vice President of Customer Success
Vice President of Customer SuccessVirtualVocations • Norfolk, Virginia, United States
Vice President of Customer Success

Vice President of Customer Success

VirtualVocations • Norfolk, Virginia, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Vice President of Customer Success.

Key Responsibilities

Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives

Lead Customer Success Managers to manage relationships, adoption, and Net Revenue Retention (NRR)

Oversee Technical Account Managers to provide proactive technical guidance and ensure service-level excellence

Qualifications

10+ years of experience in Customer Success, Service Delivery, or Technical Account Management, with 5+ years in a senior leadership role

Proven track record of managing large customer portfolios and enterprise relationships

Deep understanding of infrastructure architecture, SLAs, and cloud services

Strong executive presence and ability to influence C-level stakeholders

Experience with customer lifecycle technology (Salesforce, Gainsight, etc.)

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Vice President Of • Norfolk, Virginia, United States

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