Scott Dunn - Travel Executive - NYC, NY

Travel Executive

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world's most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

We are looking to grow our Travel Executive team in our US office, to work alongside our Travel Consultants to ensure an exceptional standard of guest service is delivered through meticulous attention to detail, thereby delivering accuracy in our documentation, invoicing and booked services. This role will be ideal for a professional with experience in a sales support function who is seeking their next opportunity with excellent career progression and development.

Key Responsibilities

• To be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities, ensuring efficiency and accuracy
• To diligently adhere to operational process and to escalate instances where this isn't being followed by the team
• Confirm all trip arrangements, supplier bookings / invoices are correct and ensure guest documentation is completed to the highest standard
• Act as a second pair of eyes, spotting discrepancies and areas for possible error
• Obtain and accurately record all required information from guests on behalf of the Travel Consultants
• To prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
• Process refunds and cancellations in a timely manner
• Process flight tickets
• To attend supplier meetings and training to ensure total immersion in the destinations offered

Experience & Qualifications

Work Perks! - What's in it for you :

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

Benefits Include :

#LI-SC1#SD#LI-Onsite

Location - NYC, NY

This position is based in our New York City, Bryant Park Office.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $26.44 plus commission / incentive earnings based on achievable targets.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023)

GBTA WINiT : DEI Leadership Pinnacle Award (2023)

CHHR : 5-Star DE&I Employer (2023, 2024)

Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)

Newsweek : America's Greatest Workplaces for Diversity (2024)