Technical Support Team Leader

A company is looking for a Tier 3 Technical Support Team Leader.

Key Responsibilities

Lead and mentor a team of Tier 1 & 2 support specialists while ensuring operational excellence

Act as the primary escalation point for high-severity incidents and drive structured crisis management

Collaborate with Engineering and R&D to investigate root causes and drive long-term product improvements

Required Qualifications

4-6 years of hands-on experience troubleshooting complex Wi-Fi, Bluetooth, and IoT connectivity issues

Experience with routers, gateways, Bluetooth modules, and cellular communication devices

Advanced troubleshooting skills using logs, monitoring tools, and diagnostic methods

Ownership mindset with responsibility for escalations and customer requests

Curiosity and passion for experimenting with new technologies in IoT and connectivity