Operations Manager

Operations Manager

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centersincluding IVF Floridawe combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal rewardand we're just getting started.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

In this role, the Operations Manager will:

• Assist in the development of an annual budget and is responsible for achieving budgeted levels for revenue and profitability
• Review and approve expenses in the accounts payable system
• Responsible for patient relations including triaging complaints and concerns, responding to electronic survey results, and ensuring concierge level service
• Schedule and plan staff social events, meetings, and educational sessions
• Prepare monthly dashboard including financial, marketing, productivity, and outcomes measures
• Responsible for the oversight of marketing programs to grow the market share and for ensuring that practice has appropriate and up-to-date information on market environment to enable effective responses to threats or opportunities
• Responsible for ensuring the assigned departments have an efficient and effective infrastructure, including information systems, billing and collection support and so forth, to support current operations and planned growth
• Travel between IVF Florida locations, including overnight travel to Jacksonville and offsite meetings
• Assist with the oversight of the development of annual market plan and budget
• Assist as opportunity and circumstance permit in identifying new opportunities for profitable expansion in the service area
• Oversee as required the recruitment, selection, retention, training, and supervision of practice personnel in assigned departments to ensure the delivery of the highest quality services, to maximize profits, and to minimize turnover
• Oversee that there is compliance with all aspects of US Fertility Administrative Policies and Standard Procedures
• Assist, support, and manage as required, efforts to ensure that the Practice operates in full and complete compliance with all applicable Federal, State and Local laws and regulations
• Assist ED in controlling budgeted overhead and addressing any inefficiencies of the practice
• Maintain practice operations by initiating, coordinating, and enforcing practice operational policies, procedures, and HIPAA & safety standards
• Oversee the maintenance and growth of the practice with regards to facilities management, identification of new office space, planning & development of new sites/buildings and assisting with interior design
• Assist in evaluating and performing process improvement efforts yielding better workflow, higher IVF throughout, and more mistake-free processes
• Oversee and maintains the coordination, communication, and overall operations among satellite offices
• Participate in risk management and administration
• Monitor scheduling and assignment of employee job responsibilities and follows up on work results
• Participate in the external audit process such as laboratory, OR/PACU credentialing and licensure processes (e.g. Joint Commission, AAAHC, CLIA, OSHA, etc.) Ensures compliance for all offices with all state and federal requirements
• Conduct annual performance evaluations in accordance with Company policies
• Participate in the Quality Improvement Committee as appropriate
• Address patient complaints and responsibility for patient satisfaction program
• Maintain a safe and clean working environment
• Participate as required in negotiations between the Practice and all vendors and service contractors to ensure the highest level of return for the practice consistent with services rendered
• Direct all ordering and distribution of all office and patient services supplies
• Perform staffing and productivity analysis on a routine basis to ensure appropriate staffing levels
• Additional responsibilities as deemed necessary by the ED
• Direct responsibility for all non-clinical departments

We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experienceindividuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and skills include:

• BA degree in Business Administration or other relevant field required
• Minimum 5 years experience in healthcare industry required with prior experience in running a comparable size medical/physician practice
• Minimum 5 years Supervisory/Management experience with experience in hiring, conflict resolution, financial responsibilities such as preparing budgets, policy writing, etc.
• Computer proficiency required
• Strong financial background such as a background with developing and maintaining budgets
• Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships
• Demonstrated expertise in continuous quality improvement, customer service, and team building
• Strong customer service and results orientation; highly responsive to requests
• Excellent verbal and written communication skills
• Proven ability to build and maintain highly effective teams
• Ability to work as part of a multi-disciplinary team
• Excellent interpersonal skills and ability to build and maintain effective working relationships
• Excellent managerial, interpersonal and organizational skills
• Ability to maintain the highest level of confidentiality

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvementfor themselves, their colleagues, and the patients we serve.

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team membersprofessionally and personallyacross all employment types.

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertilityand help shape the future of fertility care.