Program Coordinator - Children's Health Unit

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About Duke University Hospital

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General Description of the Job Class

Manage and supervise functions of the Children's Health Unit Coordinators (HUC); ensure effective delivery of patient care and compliance with administrative and clinical policies and procedures

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Duties and Responsibilities of this Level

• Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in administrative professional practice. Openly support and consistently communicate mission of the unit/department and the organization. Serve as the collective voice for staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
• Interface with patients and families to ensure that care is consistent with their expectations. Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
• Ensure a CSU-based work force that is diverse and cognizant of the value diversity brings to the workplace.
• Ensure compliance with established policies and procedures. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.
• Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel.
• Serve on various committees and attend professional meetings as appropriate.
• Provide staff leadership. Recommend various personnel actions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules.
• Perform other related duties incidental to the work described herein.

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Required Qualifications at this Level

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Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program

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Experience

Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

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Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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