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Front Desk Agent
Front Desk AgentGulph Creek Hotels • Allentown, PA, US
Front Desk Agent

Front Desk Agent

Gulph Creek Hotels • Allentown, PA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Job Description

Job Description
Front Desk Agent- Renaissance Allentown, Allentown, PA
  • Flexible Availability Required
  • Part Time
  • Primarily 3pm-11pm./ 7am-3pm as needed. /Mid-shift as needed.
  • Weekends and holidays are also required.
  • $15.00/Hr.
  • Criminal Background Check Required
Position Overview:

We’re looking for an engaging, detail-oriented Front Desk Agent to deliver exceptional service to our guests. In this highly visible role, you’ll be the first and last impression — setting the tone for a stay that’s both elevated and personalized.

What You’ll Be Doing:
  • Welcome guests with warmth, professionalism, and efficiency during check-in/check-out.
  • Accurately manage guest reservations, payments, and folios using our property management system.
  • Provide knowledgeable recommendations on hotel features and local attractions.
  • Handle guest inquiries, service requests, and concerns with confidence and care.
  • Collaborate with housekeeping, engineering, and other departments to meet guest needs.
  • Uphold the cleanliness, organization, and safety of the front desk area
  • Follow all brand standards and operational procedures to maintain consistency and excellence.
What We’re Looking For:
  • Prior in person customer service experience required, especially in an upscale environment.
  • Outstanding communication and interpersonal skills.
  • Tech-savvy with the ability to quickly learn new systems.
  • Calm, professional demeanor in fast-paced or high-pressure situations.
  • Commitment to hospitality and guest satisfaction.
  • Reliable, punctual, and adaptable to shifting priorities.
Benefits:
  • Medical, dental, and vision insurance.
  • Matching 401K.
  • Paid time off to use within the first year.
  • Paid vacation after one year.
  • Six paid holidays.
  • Marriott rooms discount on hotel stays worldwide.
  • Free gym membership.
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Front Desk Agent • Allentown, PA, US

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