Associate Director, Client Development, Bal Harbour

Associate Director, Client Development, Bal Harbour

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About the role:

We are looking for an Associate Director, ClientDevelopmentwho willbe responsible forensuring the highest standards of client service values andmaximizeclient engagement for the boutique. This individual will develop, strategize, and evolve client outreach programs thatsupportsthe brand vision and boutiqueobjectives.

Whatimpactyou can create atCHANEL:

• Set the vision in creating client development strategy for VIC, High Potential, and other top client segments

• Develop strategies aligned to boutique priorities to improve VOC in partnership with the boutique management team

• Ability to develop relationships at an extensivehigh level and represent the brand as aCHANELambassador thatwill inspire the boutique teams and engage clients and elite prospects

• Define and implement a successful clienteling strategy for the boutique. Targeting client segments and out-reach in partnership with boutique management and corporate office teams to implement these strategies

• Lead client and business development strategies by creating exceptional experiences for our clients in partnership with the boutique priorities, categorymanagersand the Fashion Client Engagement & Development team

• Develop and implement high ROI event strategies for the boutique i.e., grass root in partnership with boutique management and the Events team

• Developa stronghigh-end local clientele in a specific area. The ideal candidate should have an extensive network, strong existing industry relationships and already part of the communities that are important to the brand

• Identifyand target high potential clients and create special experiences to increase retention.

• Partner with corporate teams to continue to elevate programs for top clients (e.g., giftingprogram, event tickets, etc.)

You are energized by:

• The history and heritage of The House ofCHANEL

• Building collaborative partnerships andrelationships

• Fostering a meaningfulclient experience centeredaround inclusion andconnection

• Being comfortable in the middle of complexity andambiguity

• Creativity and innovation by testing, learning, and taking new risks

Position Logistics:

• Minimum 7 years of related leadership experience

• Bachelor’s degree (preferred)

• Ability to lift 15 lbs.

• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

What skills you will learn:

(This is bestleveragedfor internal job posting to best attract internal talents)

• Exposure to multiple boutique business functions and categories

• Growth inadditionalbusiness and functional areas of the retail business

• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally

• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• Theanticipatedbase salary range for this position is $135,000 through $165,000. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/orperks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401Kand other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANELis a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• AtCHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, andequitablecommunity aligned with the values and missions of the communities they support.

CHANELCommunity:

• CHANELCommunity empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer throughCHANELCommunity.CHANELalso matches employee donations to select charitable organizations.

Sustainability:

• CHANELMission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes theCHANELCulture Fund, which supports a select group of leading art culture institutions across the globe, and theCHANELNext Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

FondationCHANEL:

• Since 2011,FondationCHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support,FondationCHANELis committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.

• For more information, please navigate to theFondationCHANELwebsite.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like ImagineCHANELPeople, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.