Bilingual Customer Service & Language Specialist (Chuukese) (W-2 Employee)

Position : Bilingual Customer Service & Language Specialist ( Chuukese ) (W-2 Employee)

Location : Onsite, Bellevue, WA

Schedule : Monday-Friday, 8 : 00 AM - 5 : 00 PM (PST) or 8 : 30 AM - 5 : 30 PM (PST)

Employment Type : Full-time, W-2

Languages Needed :

Chuukese

About the Role : Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist ( Chuukese ) join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI / VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities :

Interpretation & Customer Support

• Deliver real-time OPI / VRI interpretation services in Chuukese and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

Requirements :

• Strong bilingual proficiency in English and Chuukese
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (Monday-Friday, 8 : 00 AM-5 : 00 PM PST or 8 : 30 AM-5 : 30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification / qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Professional Background :

• Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements :

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation :

• Up to $25 per hour, depending on qualifications and relevant experience
• Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.

Pay Range : $20 - $25 per hour