Inside Sales Manager

The Inside Sales Manager plays a strategic leadership role in growing revenue and deepening customer relationships through a high-performing team of Inside Sales Representatives. The team provides the company’s highest-value distributors with concierge support, partners with field sales to drive sales productivity and growth, generates and qualifies sales leads and other outbound sales interaction to deepen customer relationships and drive sales growth. The Inside Sales Manager works closely with Sales and Customer Care leadership to develop and execute sales strategies, improve sales processes, and motivates, trains, and coaches a high-performing sales team. The Inside Sales Manager oversees daily operations and performance management to meet or exceed sales and service goals, reports KPIs, and collaborates cross-functionally to align efforts, manage escalated customer issues and internal challenges.

In This Role, Your Responsibilities Will Be:

Leadership

• Oversee the daily operations of a multi-site Inside Sales team, including remote direct reports.
• Establish team goals aligned with company objectives focused on operational excellence, sales growth, and customer satisfaction.
• Meet target service levels and consistently deliver premium customer experience.
• Lead problem-solving and strategy sessions to identify and implement process improvements.
• Manage customer escalations.
• Manage workloads and team schedules, including approval of vacation requests and overtime.
• Occasionally travel to assigned territories, customer-facing events, and Sales Meetings.
• Recruit, onboard, and train new Inside Sales team members.
• Stay aware of industry’s best practices, communicate opportunities to leadership.

Coaching and Mentoring

• Supervise, motivate, and mentor the Inside Sales team to consistently meet individual and team targets.
• Monitor and audit Inside Sales interactions to ensure quality and identify opportunities for training and development.
• Conduct regular training, coaching and mentoring sessions and deliver performance reviews for all direct reports.

Reporting and Analysis

• Develop and monitor Inside Sales performance reports, analyze team and individual metrics to identify trends, opportunities, share best practices, and implement corrective actions.
• Continuously identify opportunities to optimize Inside Sales’ impact on customer experience, sales productivity, and sales growth.
• Measure and analyze capacity utilization and requirements to achieve goals.
• Participate in and represent Inside Sales in a variety of Sales and Planning meetings.

Collaboration

• Work closely with Sales, Customer Care leadership and other functions to identify and implement process improvements, increase productivity, drive sales, and improve customer experience.
• Establish targets and strategies aligned with company objectives.
• Build internal relationships and attend Inside Sales & Territory Manager meetings to support the team, identify opportunities, and best practices.

Who You Are:

You are passionate about the customer and sales and excel at leading and developing high-performing teams. With a strong commitment to delivering premium customer experience, you bring energy, enthusiasm, and a results-driven mindset to everything you do. You consistently strive to exceed expectations and seek long-term, sustainable solutions to customer challenges. Highly collaborative and interpersonally savvy, you work effectively across departments and at all organizational levels to drive success.

For This Role, You Will Need:

• 5+ years of Sales/Inside Sales, Customer Service or Key Accounts Management experience.
• Excellent communication and presentation skills
• Excellent problem-solving, analytical, and decision-making skills
• Excellent interpersonal and collaboration skills
• Customer focus
• Strong drive for results.
• Proficient in MS Office applications including Excel, Outlook, PowerPoint, Word, Teams

• Legal authorization to work in the United States – sponsorship will not be provided.

Preferred Qualifications That Set You Apart:

• Bachelor’s degree in business administration, marketing, or related field.
• 2-4 years supervising or leading people
• Knowledge of ERP software SAP or JDE.
• Experience with Call Center phone systems and sales automation systems (CRM).
• Demonstrated success in meeting/exceeding sales targets.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $55,936 – 80,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Why Work in the Greater Cleveland Area

Our facility is located in Elyria, OH (our world headquarters), which is conveniently located within driving distance to Cleveland. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work

About Our Location

Since the invention of the modern pipe wrench in 1923, the 25-acre RIDGID world headquarters in Elyria, OH has been developing tools that help trades professionals tackle jobs faster, safer, and more accurately. Today, more than 600 employees work in 734K sq. ft. of office and manufacturing space. The campus is also home to a factory tool service center and a state-of-the-art “schoolhouse” training center that educates and trains hundreds of tradespersons annually. In addition to the iconic wrench, the campus manufactures RIDGID battery hydraulic tools, pipe and electrical tools, and drain cleaning components, as well as Greenlee step bits and knock-out tools. Emerson’s Professional Tools business provides the industry’s broadest portfolio of advanced, reliable tools and technologies for the mechanical, electrical, and plumbing trades.

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