Lab Computing Analyst

Position Description :

CGI is seeking a seasoned Lab Computing Analyst to join our growing team supporting life science clients through end to end solution offerings and professional services.. This individual must be able to work in a cross-functional environment and interact with representatives from CGI, and our end-clients. This lab engineer will work at various CGI / clients consulting and executing various life science business and IT initiatives from infrastructure support, lab system support, shop floor, instrument integration and system processes expertise.

This position is located in our Boston, MA client office, however a hybrid working model is acceptable.

Your future duties and responsibilities :

• Incident Handling with respect to laboratory computers at the Facility (“Devices”) - request notification, service level thresholds and metrics reporting will utilize existing site processes and standards.
• Coordinate with relevant support teams and / or vendor to resolve issues
• In the cases where the issue requires coordination with other support teams, monitor the issue to closure
• Assist end users and vendors in the troubleshooting of software related to scientific applications.
• Project Support - Supporting activities related to IT projects in close collaboration with the local IT manage service team, as time allows.
• Commissioning – Installation of new Devices and required software.
• Communicate non-standard instrument requirements within IT – special operating system, networking, add-on hardware, storage, etc.
• Coordinate provision of / build standard Device with standard lab image or remediate vendor Devices (in compliance with client standards, or identify exceptions)
• Support purchases by client and install any add-on hardware such as additional RAM, NICs, network hubs, bar-code printers / scanners.
• Support network & instrument connectivity, including computer node name, addition to (“Active Directory”) policy group for instruments, resource account, share access, mounting of appropriate department shares.
• Coordinate and shadow vendor application software install and configuration with vendor as required.
• Enable instrument connectivity to the applications, and work through ServiceNow to submit software packaging requests for third-party applications.
• Provide connectivity to / for any printers, internal services or servers.

Required qualifications to be successful in this role :

Other Information :

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $67,.00 - $,.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include :

#LI-MP2

Skills :