Case Mgmt Program Coordinator

Summary :

The Case Management Program Coordinator will be charged with establishing protocols in conjunction with subject content experts for the Case Management Department. The Case Management Program Coordinator will be a facilitator, change-agent and process improvement coordinator with specific focus on process improvement and standardization needs of all disciplines / programs unique to their individual job descriptions. The Case Management Program Coordinator will partner with each respective discipline manager to develop processes for standardization of applications. This individual will exhibit professional character, attitude, and appearance.

Education and Experience

Associate degree in nursing is required, BSN from an accredited college or university is preferred.

At least three years of any combination of experiences working in / with case management , care coordination, utilization review, patient intake, discharge planning and troubleshooting fund resources, quality assurance, clinical pathways, continuous quality improvement, or state and federal health plans or commercial insurance plans in a clinical or managed care environment.

Must be computer literate, and have effective organizational, interpersonal, written, and oral communication skills.

Must be familiar with various community resources and charitable organizations.

Must be able to adapt to changing healthcare environments and work with all members of the healthcare team to achieve positive outcomes.

Must have experience using or navigating electronic medical records (e.g., EPIC, Meditech, Healthy Planet, etc.).

Bilingualism is preferred or may be required depending on the specific department assignment.

Licensure, Registration, and / or Certification

Current RN license from Texas Board of Nursing required

Must achieve a Basic Life Support (BLS) certification for Health Care Providers within 30 days of employment and must maintain this certification as per Medical Center Policy, MC 175

• This requirement does not apply to Health Plan

Case Manager Certification (CCM) preferred.