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Contact Center Supervisor
Contact Center SupervisorSerenity Mental Health Centers • Provo, UT, United States
Contact Center Supervisor

Contact Center Supervisor

Serenity Mental Health Centers • Provo, UT, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Contact Center Supervisor - Mental Health Clinics

Location : Provo. UT

Employment Type : Full-Time

Compensation : Competitive pay + growth opportunities

Lead a high-performing call center team delivering supportive, patient-first service in a growing healthcare organization.

This role is ideal for experienced call center leaders who know how to coach teams, manage performance metrics, and create calm, professional customer experiences - no healthcare background required.

About the Role

  • Supervise daily call center operations focused on quality, efficiency, and empathy
  • Coach and develop team members to meet service and performance standards
  • Ensure every caller receives a smooth, respectful, and supportive experience

Healthcare experience is not required - we provide training.

Key Responsibilities

  • Lead and support a team delivering high-quality inbound call experiences
  • Coach team members on performance, communication, and service standards
  • Monitor KPIs and use data to improve call quality and efficiency
  • Address escalated calls with empathy, professionalism, and resolution focus
  • Maintain operational standards and compliance requirements
  • Foster a calm, productive, and accountable team environment

    • Requirements (Must-Haves)

  • Minimum 1 year of experience as a customer service or call center supervisor
  • Background in a call center or high-volume customer support environment
  • Proven ability to manage performance metrics and team goals
  • Strong communication skills and confidence leading conversations
  • Ability to remain calm under pressure and make sound decisions
  • Results-driven mindset with attention to detail

    • Nice-to-Haves

  • Healthcare, scheduling, or appointment-based call center experience
  • Experience supporting teams through change or growth
  • Passion for coaching and developing team members

    • Pay & Benefits

  • Competitive pay based on experience
  • Clear opportunities for advancement in a fast-growing organization
  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • 10 PTO days (15 after first year) + 10 paid holidays
  • Employee referral bonuses

    • About Serenity Healthcare

    Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven't worked. Our contact center teams play a critical role in ensuring patients feel supported, informed, and respected from their very first interaction.

    Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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    Contact Center Supervisor • Provo, UT, United States

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