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Desktop Support (Tampa, FL)
Desktop Support (Tampa, FL)Dexian • Tampa, FL, United States
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Desktop Support (Tampa, FL)

Desktop Support (Tampa, FL)

Dexian • Tampa, FL, United States
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  • [job_card.full_time]
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Job Description : Desktop Support Technician

Schedule : Onsite 5 days / week for the first 90 days; hybrid schedule (3 onsite / 2 remote) thereafter

Location : Downtown Tampa, FL

Overview

We are seeking a reliable and professional Desktop Support Technician to join our IT support team. The ideal candidate is customer-focused, able to manage a high volume of support tickets, and comfortable working in a structured, fast-paced environment.

Key Responsibilities

  • Provide desktop, software, and hardware support to end users, including court officials and judges
  • Manage and resolve 25–30 support tickets per day through Jira or similar ticketing systems
  • Install, configure, and support Microsoft 365 applications and Webex
  • Troubleshoot issues related to desktops, laptops, printers, networks, and user accounts
  • Ensure proper documentation of all tickets, steps taken, and resolutions
  • Deliver support in a courteous, professional, and timely manner
  • Escalate issues to higher-level support when necessary
  • Follow all IT policies, procedures, and security standards
  • Assist with workstation setup, software deployments, and basic system maintenance

Qualifications

  • 1–2 years of experience in desktop support or IT help desk environment
  • Experience with Jira or other ticketing platforms
  • Strong knowledge of Microsoft 365 tools (Outlook, Teams, Office apps, OneDrive, etc.)
  • Experience supporting Webex or similar communication platforms
  • Ability to handle a high-volume ticket queue efficiently
  • Exceptional professionalism when interacting with judges, court staff, and senior officials
  • Strong communication skills and customer service orientation
  • Ability to work onsite daily for the first 90 days, then transition to a hybrid schedule

    • Preferred Skills (Nice to Have)

  • Experience supporting government or legal environments
  • Basic networking troubleshooting skills
  • A+ or similar certification
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