Customer Support Quality LeadVirtualVocations • Fort Myers, Florida, United States
[error_messages.no_longer_accepting]
Customer Support Quality Lead
VirtualVocations • Fort Myers, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
[job_alerts.create_a_job]
Quality Lead • Fort Myers, Florida, United States
[internal_linking.similar_jobs] A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more] A company is looking for a Technical Customer Care Specialist.Key Responsibilities Provide technical customer support via phone, email, and chat to resolve product issues Maintain expert-level k...[show_more] A company is looking for a Hub Support Specialist (Contract).Key Responsibilities : Field inbound support requests through the support inbox Process zero dollar orders and onboard partner schools...[show_more] A company is looking for a Customer Success Specialist to manage a dedicated portfolio of SMB customers and drive their success using the platform.
Key Responsibilities Build and manage relationsh...[show_more] A company is looking for a Customer Support Team Leader.Key Responsibilities Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion Manage team operations, includi...[show_more] A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more] A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more] 
Earn up to $16 USD / hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.
If you're passionate about improving models and excited by the future of ...[show_more] A company is looking for a Support Manager to lead the Customer Support team in delivering technical support and customer service.
Key Responsibilities Oversee daily support operations and manage ...[show_more] 
Bass Medical One -16261 Bass RoadFort Myers FL 33908.Shift 1 / 8 : 00 : 00 AM to 5 : 00 : 00 PM.Reporting to the System Director of Quality and Clinical Standardization, this dynamic leadership role drives t...[show_more] A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.
Key Responsibilities Serve as a primary technical contact for customers, i...[show_more] A company is looking for an AI Solutions Lead to lead a small AI cell that accelerates AI adoption across multiple project teams.
Key Responsibilities Partner with team leads to understand needs a...[show_more] A company is looking for a Technical Customer Support Specialist.Key Responsibilities Triaging customer issues and debugging problems related to the AI platform Collaborating with engineering an...[show_more] A company is looking for a Customer Support Specialist (Work from Home).Key Responsibilities Manage a high volume of inbound inquiries via SMS, live chat, and email Troubleshoot and resolve tech...[show_more] Earn up to $16 USD / hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.
If you're passionate about improving models and excited by the future of ...[show_more] A company is looking for a NetSuite Support Lead / Manager.Key Responsibilities Lead the global support team to manage incident resolution and ensure system operational health Define and enforce s...[show_more] A company is looking for a Customer Solution Architect Team Lead (AMER).Key Responsibilities Lead and manage a global team of Customer Solutions Architects to ensure technical excellence and cust...[show_more] A company is looking for a Customer Support Administrator, EMEA - Temp.Key Responsibilities : Creates and validates sales orders, providing guidance to resolve errors Coordinates internal and ext...[show_more]
Customer Support Manager
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Customer Support Specialist
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Hub Support Specialist
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Specialist
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Team Leader
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Customer Support Manager
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Associate
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Text Quality Evaluator
Outlier • Fort Myers, FL, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Support Manager
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director Quality and Clinical Collaboration
Lee Health • Fort Myers, FL, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Support Engineer
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
AI Solutions Lead
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Customer Support Engineer
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Work From Home -Remote Text Quality Evaluator
Outlier • Fort Myers, FL, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
NetSuite Support Manager
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Customer Solution Architect Team Lead
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Administrator
VirtualVocations • Fort Myers, Florida, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]