Overnight Front Desk Agent

The Overnight Front Desk Agent is the first point of contact for our guests during the night shift, responsible for delivering exceptional customer service while ensuring the smooth operation of the hotel during overnight hours. This role requires a detail-oriented, proactive individual who can handle various tasks, including check-ins and check-outs, responding to guest inquiries, managing reservations, and ensuring the security and safety of the hotel.

• Key Responsibilities :
• Greet and welcome guests upon arrival in a friendly and professional manner.
• Conduct efficient check-in and check-out procedures, processing payments and ensuring accurate billing.
• Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
• Manage room reservations, cancellations, and modifications through our hotel management system.
• Monitor hotel security and maintain a safe environment for guests and staff, reporting any incidents or emergencies to management.
• Handle guest complaints with professionalism, seeking to resolve issues in a timely manner.
• Maintain cleanliness and organization at the front desk and lobby area.
• Prepare and distribute nightly reports and documentation as needed.
• Assist in light housekeeping duties, restocking supplies, and maintaining inventory.
• Collaborate with security and housekeeping teams to ensure guest satisfaction and safety.
• Stay informed about the hotel’s policies, procedures, and promotions to provide accurate information to guests.
• Perform other related duties as assigned by the management.
• Qualifications :
• High school diploma or equivalent; additional hospitality-related education is preferred.
• Prior experience in front desk operations or customer service
• Strong communication and interpersonal skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Proficient in computer software and hotel management systems.
• Excellent problem-solving skills and attention to detail.
• Flexibility to work overnight shifts, weekends, and holidays.
• Ability to lift and move items up to 25 pounds and stand for extended periods.
• What We Offer :
• Health, dental, and vision insurance options
• Paid time off and holiday pay
• Employee discounts on hotel stays and amenities
• Opportunities for professional development and career advancement
• Best Western Plus Meadowlands is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply.