Dental Customer Service Supervisor

A company is looking for a Supervisor, Customer Service - Dental.

Key Responsibilities

Supervise and coach Customer Service employees to ensure member / provider satisfaction and retention

Monitor performance metrics and provide feedback for staff development and training needs

Develop collaborative relationships with internal partners to enhance service delivery and compliance

Required Qualifications

2+ years of experience in a dental claim / call center environment

Experience with Microsoft-based applications

High School Diploma

Working knowledge of dental workflows, policies, and procedures (preferred)

Supervisory experience (preferred)