Customer Success Manager

Why You Should Consider Joining

Record-setting growth, having gone from zero to 8-figure ARR within three years of founding, representing 95th+ percentile company growth among startups that achieve these milestones.

Strong product market fit revealed in growth and through customer love, with users describing the platform as "the best thing since sliced bread" and "life-changing."

Our lean, talented team is creating category-defining products for large public and private enterprises, driving 7-figure ROI and cash-flow positive operations, providing the best of both worlds: outsized employee ownership and low company risk.

We're continuing to take big, ambitious first-to-market bets for a highly committed customer base and an exciting pipeline of new customers.

We're in the early innings of our vision and poised to take advantage of the massive opportunity to deploy AI into core workflows throughout the insurance industry.

About the Role

We're hiring a Customer Success Manager onsite in SF to join our growing customer operations teams to maximize the success of our customers post-sale.

What You'll Do

• Partner directly customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate.

• Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert.

• Be the voice of the customer within company walls, advocating for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements.

• Partner with customers to quantify, share, and communicate the value of Comulate and stories its impact with their organization.

Who You Are

• You have 2+ years of experience serving mid-market companies in a B2B across support, success, and implementations.

• You naturally create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead.

• You are curious and confront confusion by asking questions. You also have a track record of learning independently when faced with ambiguity.

• You are detail-oriented and use communication to build trust with the customers you serve and the team you work alongside to serve them.

• You have natural agency and are proactive in ensuring customers are successful. You consider the large universe of problems and opportunities and have strong intuition and reasoning skills to ensure you're solving the right one at any given moment.

Our Team & Philosophy

We're backed by BOND, Spark Capital, Neo, and Workday, as well as founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more.

Our team hails from companies like Airbnb, Google, Brex, and LiveRamp and we're fairly low-profile: focusing the majority of our energy on delivering for customers and building a category-defining company.

We're hiring predominantly in San Francisco, as we believe in-person collaboration is strategically important for a company at our stage both for velocity and company culture.

Benefits

• Competitive base salary and generous equity

• Generous medical, dental, and vision benefits

• 401K plan enrollment

• Flexible time-off policy

• Lunch & dinner every day

• Paid parental leave

• Company outings and offsites

• (and more benefits as we grow!)

Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.