eDiscovery Program Manager (Top Secret Clearance Required)

Ediscovery Program Manager

CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced and hard-working team to assist with any legal accounts. As an eDiscovery Program Manager, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success include:

• Discovery program contractor staff management support
• Administrative logistical support for the contract
• Notifying the government of schedule changes, work assignments, and coverage
• Documenting daily tasks and work location changes
• Ensuring daily time entry is recorded by all contract staff
• Coordinating administrative activities associated with the arrival of new contract staff
• Mentoring and assisting new team members to perform daily tasks
• Addressing performance or personnel issues that arise within the contracted staff
• Managing client expectations and deliverables
• Initiating process improvement initiatives
• Facilitating communication, planning, recommendations, and resource management across internal and external stakeholders
• Providing technical and eDiscovery subject matter expertise
• Supporting the full life cycle management of the resources assigned to the program and contract
• Participating in teleconferences or meetings to review, educate, and support program objectives
• Assisting in managing the legal clerical mailbox and tasks
• Developing and tracking clerical and IT project schedules, milestones, and deliverables
• Assisting with providing information sought by client that are relevant to support change requests and contract modifications
• Overseeing and monitoring all scheduled system maintenances in accordance with established policies and procedures
• Reviewing system and application logs and related reports to verify completion of scheduled jobs such as backups
• Reviewing and reporting technical assessments to include required tasks, estimated time frames, and effort for any scope project
• Overseeing and monitoring Veritas eDiscovery version 10 or industry recognized review platform processes
• Overseeing and monitoring the system administration of Microsoft Exchange - 2019 and 2022
• Overseeing and monitoring the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure
• Overseeing and monitoring the performance of DNS, WINS, DHCP, and LDAP compliant directories
• Overseeing and monitoring Discovery's IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS), and network architecture
• Complying with contract terms and conditions
• Working collaboratively with the COR to define and execute all reports and other deliverables
• Ensuring operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership
• Formulating and enforcing work standards; assigning contractor schedules
• Presenting and communicating instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences
• Working collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables
• Providing the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future
• Planning, organizing, directing and supporting all activities identified in the contract
• Ensuring conformance with RFQ schedules and costs
• Monitoring employee performance and productivity
• Developing and implementing training programs and remedial actions as necessary
• Reviewing work discrepancies
• Preparing, reviewing and submitting required reports and communicating policies, purpose and goals of the organization to subordinates
• Being responsible for the overall RFQ performance and quality assurance
• Providing timekeeping and invoicing for labor hours, travel and ODCs, if any
• Ensuring that program/project schedule, performance and deliverables are met
• Maintaining a qualified and certified, as appropriate, contractor work force to meet the government's needs under this RFQ
• Providing direct supervision, program control, scheduling and management of the contractor personnel consistent with priorities and assignments by the OGC program
• Developing and implementing training programs and remedial actions as necessary
• Assisting in all project management task performance
• Preparing, reviewing and submitting required reports and communicating policies, purpose and goals of the organization to subordinates
• Resolving problems, issues or conflicts, as required
• Prioritizing tasks and assignments to contractor work force based on government's direction and best practices

Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.