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Center Manager
Center ManagerAlabama Staffing • Tuscaloosa, AL, US
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Center Manager

Center Manager

Alabama Staffing • Tuscaloosa, AL, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Community Manager

Oversees all sales, customer service, to include exceptional management skills to handle the day-to-day operations of an apartment community and its staff. Responsible for handling activities related to low-income housing developments, single family houses, HUD 811 developments, HUD 202 developments and other housing developments which CSP may develop in the future.

Essential duties and responsibilities include :

  • Maintain accurate physical and fiscal records of assets of the community.
  • Complete all resident move-ins, move-outs, transfers and renewals.
  • Supervise and motivate onsite personnel to achieve the operational goals of the property.
  • Liaise and collaborate with senior management.
  • Ability to professionally resolve resident and employee issues.
  • Uphold and enforce all company policies, processes, and procedures.
  • Assure compliance with all regulations related to maintenance of properties, rentals and sales of properties, and reporting of housing activities including : Tenant files, Property conditions, and maintenance.
  • Perform or oversee all activities related to accepting and processing applications, lease signings, moving and occupancy.
  • Maintain acceptable occupancy levels in rental units by maintaining wait lists, and conducting outreach and marketing activities.
  • Complete all activities related to marketing and sales of lease / purchase units.
  • Coordinate with the Fiscal Department to ensure timely collection of rent from rental units on a monthly basis.
  • Oversee all repairs to rental developments.
  • Perform other duties and responsibilities as assigned by the Supervisor.

Leasing :

  • Work in collaboration with leasing consultants and marketing team to develop and implement appropriate marketing strategies.
  • Conduct tours of the grounds of the community and show apartments to prospective residents.
  • Sell the community over the phone / internet to leads to on-site tours.
  • Greet all individuals that enter the leasing office in a friendly and professional manner.
  • Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community.
  • Apply product knowledge to prospective residents needs by effectively communicating features and benefits.
  • Represent the company in a professional manner at all times.
  • Customer Service / Resident Services :

  • Develop and maintain professional relationships with prospective and current residents.
  • Engage residents in active and passive programming that fosters community and financial capability.
  • Accept maintenance request, submit maintenance tickets, and complete follow-up to ensure satisfaction.
  • Handle resident calls and in-person concerns.
  • Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws.
  • Administrative :

  • Accurately prepare and be thoroughly knowledgeable with all applications, lease documents and related paperwork.
  • Collect and process rental payments.
  • Facilitate the move-in and move-out.
  • Maintain property records.
  • Develop or maintain orientation and resident manual(s) and portfolio newsletter.
  • Distribute, gather and analyze periodic or annual resident surveys.
  • Qualifications :

  • Possession of a related to Business Administration, or related to management of real estate, project management, or finance; AND / OR Minimum of three years of work experience in property management, real estate asset management or real estate finance is required.
  • Must have experience with budgeting, leasing, and financial reporting; and an understanding of managing HUD, HOME and LIHTC properties; and market and commercial units.
  • Solid working knowledge of productivity software is required.
  • Valid Drivers License with liability insurance.
  • Ability to gain certifications : Housing Tax Credit Compliance within twelve months employment.
  • Ability to communicate to diverse populations.
  • Ability to effectively present information to tenants, staff and board members.
  • Ability to communicate to program participants and funding sources.
  • Ability to do complex mathematical computations.
  • Ability to analyze problems confronted by residents and program participants.
  • Ability to define problems and draw valid conclusions.
  • Strong organizational skills.
  • Exceptional interpersonal and people skills.
  • Professional demeanor, honesty and integrity.
  • Ability to read and comprehend financial statements.
  • Ability to work with and develop spreadsheets.
  • Effective oral and written communication abilities.
  • Ability to read and comprehend regulatory language.
  • Ability to develop effective working relationships with program partners.
  • Sensitivity to multi-racial and multi-cultural issues.
  • Ability to develop rapport quickly and easily.
  • Ability to work independently without direct supervision.
  • Ability to meet deadlines.
  • Physical Demands :

  • While performing the duties of this job, the employee is routinely required to stand, walk, talk, hear, climb, kneel, crawl, and sit.
  • Specific vision abilities required by this job include vision to operate a motor vehicle and a computer.
  • Multiple demands from several people are frequently required of the employee.
  • The ability to write, read, listen, and speak is required of this employee.
  • Extensive writing is required and extended per
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