Community Manager
Oversees all sales, customer service, to include exceptional management skills to handle the day-to-day operations of an apartment community and its staff. Responsible for handling activities related to low-income housing developments, single family houses, HUD 811 developments, HUD 202 developments and other housing developments which CSP may develop in the future.
Essential duties and responsibilities include :
- Maintain accurate physical and fiscal records of assets of the community.
- Complete all resident move-ins, move-outs, transfers and renewals.
- Supervise and motivate onsite personnel to achieve the operational goals of the property.
- Liaise and collaborate with senior management.
- Ability to professionally resolve resident and employee issues.
- Uphold and enforce all company policies, processes, and procedures.
- Assure compliance with all regulations related to maintenance of properties, rentals and sales of properties, and reporting of housing activities including : Tenant files, Property conditions, and maintenance.
- Perform or oversee all activities related to accepting and processing applications, lease signings, moving and occupancy.
- Maintain acceptable occupancy levels in rental units by maintaining wait lists, and conducting outreach and marketing activities.
- Complete all activities related to marketing and sales of lease / purchase units.
- Coordinate with the Fiscal Department to ensure timely collection of rent from rental units on a monthly basis.
- Oversee all repairs to rental developments.
- Perform other duties and responsibilities as assigned by the Supervisor.
Leasing :
Work in collaboration with leasing consultants and marketing team to develop and implement appropriate marketing strategies.Conduct tours of the grounds of the community and show apartments to prospective residents.Sell the community over the phone / internet to leads to on-site tours.Greet all individuals that enter the leasing office in a friendly and professional manner.Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community.Apply product knowledge to prospective residents needs by effectively communicating features and benefits.Represent the company in a professional manner at all times.Customer Service / Resident Services :
Develop and maintain professional relationships with prospective and current residents.Engage residents in active and passive programming that fosters community and financial capability.Accept maintenance request, submit maintenance tickets, and complete follow-up to ensure satisfaction.Handle resident calls and in-person concerns.Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws.Administrative :
Accurately prepare and be thoroughly knowledgeable with all applications, lease documents and related paperwork.Collect and process rental payments.Facilitate the move-in and move-out.Maintain property records.Develop or maintain orientation and resident manual(s) and portfolio newsletter.Distribute, gather and analyze periodic or annual resident surveys.Qualifications :
Possession of a related to Business Administration, or related to management of real estate, project management, or finance; AND / OR Minimum of three years of work experience in property management, real estate asset management or real estate finance is required.Must have experience with budgeting, leasing, and financial reporting; and an understanding of managing HUD, HOME and LIHTC properties; and market and commercial units.Solid working knowledge of productivity software is required.Valid Drivers License with liability insurance.Ability to gain certifications : Housing Tax Credit Compliance within twelve months employment.Ability to communicate to diverse populations.Ability to effectively present information to tenants, staff and board members.Ability to communicate to program participants and funding sources.Ability to do complex mathematical computations.Ability to analyze problems confronted by residents and program participants.Ability to define problems and draw valid conclusions.Strong organizational skills.Exceptional interpersonal and people skills.Professional demeanor, honesty and integrity.Ability to read and comprehend financial statements.Ability to work with and develop spreadsheets.Effective oral and written communication abilities.Ability to read and comprehend regulatory language.Ability to develop effective working relationships with program partners.Sensitivity to multi-racial and multi-cultural issues.Ability to develop rapport quickly and easily.Ability to work independently without direct supervision.Ability to meet deadlines.Physical Demands :
While performing the duties of this job, the employee is routinely required to stand, walk, talk, hear, climb, kneel, crawl, and sit.Specific vision abilities required by this job include vision to operate a motor vehicle and a computer.Multiple demands from several people are frequently required of the employee.The ability to write, read, listen, and speak is required of this employee.Extensive writing is required and extended per