Accounts Receivable Specialist (Hybrid or Remote)

About Ceribell

Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography (“EEG”) platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement!

Position Overview:

Ceribell is currently seeking an Accounts Receivable Specialist. We are looking for a highly
motivated analytically minded individual who thrives in a fast-paced work environment. The Accounts
Receivable Specialist will be reporting to Accounting Management. This position is an essential
part of our finance department, responsible for reviewing account information, correcting discrepancies,
and ensuring that accounts are properly billed and that payments are collected in a timely and efficient
manner. In addition, you will be a key point of contact to work and foster positive relationships with our
customers.

What you'll do:

• Experience with subscription models, recurring billing systems, supply chain and manufacturing processes.


• Collaborate closely with the AR team to distribute workload, ensure coverage, and standardize processes across the department.


• Collaborate with cross-functional teams to address customer inquiries, resolve disputes, and provide exceptional service. Act as a point of contact for customers regarding their account status and payment-related queries. Leverage NetSuite's customer relationship management features to maintain comprehensive customer records.


• Utilize your expertise in NetSuite to manage and maintain accurate customer accounts, including contact details, payment terms, and credit limits. Leverage the system's functionalities to streamline payment processing, and reporting tasks.


• Support day-to-day operations to the Quote to Cash workflow with hands-on experience in using SFDC and NetSuite.


• Initiate collection efforts for past due accounts through friendly and professional communications. Utilize NetSuite to track and manage collection activities, streamlining the process for maximum efficiency. Maintain a positive rapport with clients while firmly enforcing payment terms and policies. Escalate unresolved issues to the appropriate internal stakeholders.


• Monitor daily email correspondence for customer inquiries, requests for account information, provide customer statements, resolve payment discrepancies. Process and post daily banking activities and cash reconciliation.


• Record and allocate incoming payments accurately in NetSuite. Leverage the system's capabilities to streamline payment reconciliation processes. Monitor payment trends, identify potential issues, and proactively resolve payment discrepancies to ensure timely revenue recognition. As needed, upload certain customer invoices to a third party portal for payment processing.


• Utilize NetSuite's reporting functionalities to prepare regular reports on accounts receivable aging, collection progress. Analyze trends, identify potential risks, and recommend strategies for improving collection efficiency. Generate customized reports as needed to meet the organization's reporting requirements.


• Serve as a subject matter expert and point of contact for questions regarding deal bookings and account receivables.


• Establish strong relationships with the customer payables department and initiate outreach to collect past due invoices.


• Collaborate with the accounting team during month-end close and financial reporting review processes.


• Identify any booking and billing issues to ensure appropriate revenue recognition following GAAP rules.


• Proactively communicate issues back to management.

What We're Looking For:

• Bachelor's degree in accounting or finance preferred.


• Minimum 4+ years' experience as an Accounts Receivable Specialist or in a similar role.


• Knowledge of US GAAP and internal controls processes.


• Strong proficiency in NetSuite, with a solid understanding of its accounts receivable functionalities.


• Excellent attention to detail, organization, and time management skills.


• Exceptional communication and interpersonal skills with a friendly and approachable demeanor.


• Demonstrated ability to improve processes and workflows within the accounts receivable function.


• Ability to work independently and collaboratively in a fast-paced environment.


• Solid problem-solving abilities with a proactive and customer-focused mindset.


• Experience reconciling accounts and resolving payment discrepancies is highly desirable.

Compensation:

• SF Bay Area/LA Metro/NY Metro: $92,000 - $100,000


• National: $70,000 -$85,000

A candidate’s final salary offer will be based on their skills, education, work location and experience, and thus it may differ from the posted range. Compensation may also include bonuses consistent with Ceribell’s corporate compensation plan. Note, the above description is not all-encompassing and Ceribell reserves the right to change or modify job duties and assignments at any time.

In addition to your base compensation, Ceribell offers eligible employees the following:

• Performance-based incentive compensation (varies by role)


• Equity opportunities


• 100% Employer paid Health Benefits for Employees


• 50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection)


• 100% paid Life and Long-Term Disability Insurance


• 401(k) with a generous company match


• Employee Stock Purchase Plan (ESPP) with a discount


• Monthly cell phone stipend


• Flexible paid time off


• 13 Paid Holidays + 3 Company Wellness Days


• Excellent parental leave policy


• Fantastic culture with tremendous career advancement opportunities


• Joining a mission-minded organization!

Application Deadline: Ongoing

Equal Opportunity Employer
Ceribell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires an accommodation during the application process should contact talent@ceribell.com to request reasonable accommodation.

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If you believe this job posting is non-compliant, please submit a report to legal@ceribell.com. Please note that we will not respond to inquiries unrelated to job posting compliance.