Service Manager
Location : Rochester, NY region (Onsite with regional support)
Industry : Growing real estate operator managing a large, multi-site residential and commercial portfolio
Travel : Moderate, regional
Reporting To : Regional / Senior Operations Leadership
Compensation : $90,000–$100,000 + benefits + company vehicle
About the Opportunity
A fast-growing real estate operator with a significant, multi-community residential portfolio is seeking a Service Manager to lead maintenance operations across multiple properties. The organization manages a diverse mix of residential communities, commercial spaces, and specialty real estate assets, and is continuing to expand through acquisitions and community improvements.
This is an excellent opportunity for a hands-on, people-focused leader who thrives in a fast-paced environment and is passionate about building strong, high-performing service teams. You will play a critical role in ensuring that communities remain safe, well-maintained, and resident-ready—creating environments where residents feel supported, respected, and proud to call home.
Why This Role Is Unique
- Broad Impact Across Multiple Communities : Shape the quality, safety, and maintenance standards of an expansive, multi-site real estate portfolio.
- High Visibility & Leadership Opportunity : Work closely with operations leadership and influence service delivery models, systems, and efficiency.
- Build and Develop Teams : Lead, mentor, and elevate a team of service professionals—driving skill development, accountability, and performance.
- Join a Growing Organization : Be part of a company that is actively investing in infrastructure, property improvements, and operational excellence.
Key Responsibilities
Lead and supervise the service / maintenance team across multiple communities.Train and mentor staff to ensure accurate, safe, and timely completion of work.Monitor daily operations, track performance, and provide coaching and feedback.Oversee preventive maintenance programs, repairs, and service requests.Ensure all properties meet safety, compliance, and regulatory standards.Respond to escalated issues promptly and professionally.Support capital improvement projects and property upgrades.Collaborate with on-site staff to deliver consistent, high-quality service.Maintain accurate records of work orders, service requests, and completed projects.Build a culture of accountability, team development, and continuous improvement.Must-Have Qualifications
High school diploma required; bachelor’s degree in Facilities, Construction, or related field preferred.3+ years of experience supervising maintenance or service teams (residential or commercial).Strong knowledge of building systems, preventive maintenance, and safety standards.Demonstrated leadership capability with excellent communication skills.Ability to resolve escalated resident concerns professionally.Proficiency with work order systems and basic computer applications.Precision Talent Partners, LLC values diversity and is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees feel respected, supported, and empowered to contribute. This description reflects management’s assignment of essential functions and does not restrict the tasks that may be assigned. Employment is at-will, and this job description does not constitute a contract of employment.