Housekeeping / Room Attendant

Position Summary: The purpose of the Housekeeper/Room Attendant is to maintain cleanliness of all guestrooms according to brand specifications and quality standards. The ideal individual for this position demonstrates a commitment to maintaining high quality standards and attention to detail.

Essential Functions Rooms and Inventory:

• Thoroughly cleans all assigned rooms within prescribed Brand Standard guidelines.
• Maintains the inventory of every item placed in guestrooms.
• Communicates status of cleaned rooms to Housekeeping Supervisor.
• Reports any lost and found items to the Housekeeping Supervisor immediately, listing the room number or area where the item was found.
• Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor.
• Reports exceptional and/or unusual circumstances, such as no luggage in a stay-over room, sleep-outs, damage in the rooms, etc. to the Housekeeping Supervisor.
• Stocks carts and supply rooms.
• Assists with washing, drying and folding terry and linen as needed.

Safety:

• Uses all authorized cleaning agents properly and safely.
• Follows proper key control and security procedures.

Miscellaneous:

• Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
• Follows proper handling procedures for dirty rags/linens.
• Restocks and maintain housekeeping cart.
• Assists Guests with questions and requests.
• Adheres to proper grooming and dress codes for the department.
• Able to carry out hotel emergency procedures.
• Performs all other duties as directed, developed, or assigned.
• Arrives for assigned shift on time.

Knowledge and Critical Skills/Expertise:

• Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions. Must be able to have basic interactions with guests.
• Technical Skills: Knowledge of proper cleaning agent handling and safety procedures.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Other Skills and Abilities: Able to operate equipment such as, but not limited to, garbage disposal, vacuum cleaner, self-cleaning oven, ice-maker, and dishwasher. Ability to work flexible hours including evenings, weekends, and holidays.

Experience:

Previous housekeeping experience is preferred.

Physical Demands:

• Seeing – Must be able to see well enough to read reports, drive, and use a computer.
• Hearing – Must be able to hear well enough to communicate on the phone and in person.
• Standing/Walking/Mobility – Must be able to stand and walk for extended periods of time.
• Climbing/Stooping/Kneeling – Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time.
• Lifting – Must be able to regularly lift up to 10 pounds, frequently lift up to 25 pounds.