Customer Experience Content Designer

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Job Description : About the Role

We're looking for a versatile and creative Customer Experience Content Designer to join our team. This hybrid role blends technical writing, marketing content creation, and graphic design to support customer-facing digital products. You'll collaborate across product, marketing, and customer success teams to deliver clear, engaging, and visually compelling content that helps users understand and engage with our solutions.

Key Responsibilities

Technical Writing

Create and maintain help center articles, FAQs, and product documentation.

Translate complex technical concepts into clear, user-friendly language.

Collaborate with product managers and engineers to ensure accuracy and clarity.

Customer Marketing Content

Develop sales collateral, one-pagers, and presentation decks.

Write product messaging, feature highlights, and customer success stories.

Support customer communications content across multiple channels including email and in-app messaging.

Assist in developing video content

Graphic Design

Design visual assets incorporated into digital applications and knowledgebase content.

Create compelling presentations and documentation.

Ensure visual consistency across all customer-facing materials.

Skills & Abilities

Experience in content creation, technical writing, or graphic design.

Strong writing skills with the ability to adapt tone for different audiences.

Proficiency in design tools (e.g., Adobe Creative Suite, Figma, Canva).

Familiarity with customer-facing documentation platforms (e.g., Document360).

Experience working with cross-functional teams in a fast-paced environment.

Bonus : Experience with AI products, UX writing, or customer support content.

Understanding of user-centered design and content strategy.

Ability to manage multiple projects and meet deadlines.

Basic HTML / CSS or CMS experience is a plus.

Comfortable working with data-driven insights to improve content effectiveness.

Qualifications

Bachelor's degree required Marketing, Communications or related field

Five (5) years or more Agency with B2C or B2B Clients writing / creating print, collateral, brochures, web, social, radio, video. preferred

Five (5) years or more Working Client side writing content for businesses, services and brand. Content for web, sales, print, collateral, social, radio, video. required

Five (5) years or more Working with subject matter experts to author / build and maintain a repository of high value, compelling content. required

Three (3) years or more Understanding of supply chain and logistics spanning warehouse and transportation. preferred

Five (5) years or more Project Management experience. required

Five (5) years or more This role requires effective writing skills and communication skills with a strong understanding of API style guide. required

Travel : 1-10%

DOT Regulated : None

Job Category : Digital Marketing & Demand Generation

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type :

Salaried

Minimum Pay Range : $90,000.00

Maximum Pay Range : $105,000.00

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (http : / / wd5.myworkday.com / ryder / d / task / 1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http : / / ryder.com / job-applicant-privacy-policy) .

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