Quality Assurance & Improvement Director (Mental Health)

Job Description

Job Description

Salary : $100k to $110k per year

About Us :

Counseling4Kids is a resilient community mental health agency driven by our steadfast commitment to quality care and unparalleled dedication to client engagement. At the core of our mission is a profound belief that every child deserves compassionate support and effective treatment. We prioritize our clients above all else, ensuring their needs are met with empathy and expertise.

Why Counseling4Kids?

Our agency is not just a place of work; it's a dynamic environment where innovation, teamwork, and resilience flourish and where resilience is valued. We embrace creativity and collaboration, fostering a culture of welcoming and nurturing new ideas. Our commitment to staff well-being is paramount, providing a supportive and inclusive atmosphere where every team member can thrive and grow professionally.

As we continue to evolve and expand our services, we invite visionary leaders in mental health to apply for our Quality Assurance & Improvement Director (QAID) position. This pivotal role offers the chance to shape our agency's future, lead a dedicated team of professionals, and profoundly impact the lives of children and families in our community. If you are passionate about transforming lives, driving innovation, and upholding the highest standards of care, Counseling4Kids is the place for you.

JOB SUMMARY : TheQualityAssurance & ImprovementDirector(QAID)is responsible to the Chief Executive Officer for implementing protocols in line with stated policies of C4K for best practice, quality assurance, and quality improvement for all clinical programs. TheQAIDwill engage in multiple and various tasks encompassing the core areas ofquality assurance, quality improvement;and will manage all related activities, including oversight billing via EHR, and implementation of related policy and procedure changes. TheQAIDwill contribute as a member of theKey Decision Marker (KDM) teamin the planning, development, implementation,and coordination of agency-wide policies and programs that will contribute to its overall success and will work on special assignments upon the request of theClinical Program Directoror Chief Executive Officer. This positionshall perform all duties in a manner that ensures coordination of the contribution of C4Ks Board, Chief Executive Officer,ClinicalProgram Officer, therapists, and other employees asrequired.

ESSENTIAL FUNCTIONS :

• Oversight of Quality Assurance and Improvement Department :

Uphold the mission and core values of Counseling4Kids.

Oversee agencys Quality Assurance and Quality Improvement program in line contractual requirementsand proceduresincluding the following :

Facilitate regular QA / QI committee meetings

Regularly review data from agency systems toidentifyinefficiencies inagenciescompliance, policies, and / or procedures.

Maintain regular communication with applicable departments and agency leadership to develop strategic solutions to streamline agency policy, procedure, and systems.

Attend Service Area and county-wide Quality Improvement Committee meetingsfor the agencys DMH contract. Maintain regular flow of communication of meeting updates to theClinical Department and agency leadership team.

Attend DMH / community meetings as directed by the Chief Executive Officer and / or ClinicalProgramDirector.

Develop andmaintaintraining manuals / materials forprovidersand agency staff.

Providerole- readinesstrainingstoall providers that utilize Exym for the purposes of administrative completion of clinical tasks, compliance items, and adherence with agencyprocedures&protocolsin accordance withthe agencys contractual agreements.

As necessary, provide ongoing training to providers and other applicablestaff,QA needsidentifiedthrough clinical tasks or audit trends.

Develop and implement ongoing trainings based on policy & procedure per agency contractual partners,and when agency systems have been streamlined.

Review / approve the case notes of agency psychiatrists.

Verification and coordination of services forpsychiatristand treatmentteam.

Ensure completion of outstanding compliance tasks for psychiatrist team.

Develop guide materials and provide onboarding for psychiatrist team. Coordination integration forCSDteam.

Maintain regular communication withFinanceDepartment, verify completion of compliancetrainingsfor the purposes of billing.

MINIMUM QUALIFICATIONS :

PREFERRED EXPERIENCE / SKILLS :

EEO Statement :

Counseling4Kids provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Counseling4Kids complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Counseling4Kids expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Counseling4Kids employees to perform their job duties may result in discipline up to and including discharge.