Procurement Rep IV

Title: Procurement Rep IV

Duration: 6 Month +

Location: Charlotte, NC

Job Summary:

The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone.

This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

Process and respond to helpdesk emails and phone calls in a timely and professional manner

Troubleshoot and respond to suppliers with solutions to their inquiries

Manage and maintain accurate records of helpdesk interactions

Provide exceptional customer service and ensure a positive experience for all users

Skills Required:

Strong communication and interpersonal skills

Basic technical knowledge and problem-solving skills

Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills

Experience Required:

Previous experience with the Ivalua Source-to-Pay platform

Education Required:

3+ Years with High School Diploma

1+ Years with AA